Private Sector Housing Support Officer

Join Our Team as a Private Sector Housing Support Officer!

Are you highly organised, proactive, and passionate about making a difference in your community? Based at our offices at Knowsthorpe Gate, Cross Green, Leeds, you’ll play a vital role in supporting the Private Rented Sector Service — a team dedicated to improving housing standards and delivering exceptional service.

You will be at the heart of our operations and essential to its success, managing a variety of administrative tasks that keep our service running smoothly. From using both standard and specialised ICT systems to handling customer-facing communications and finance-related duties, your work will directly contribute to the success of improving homes and the lives of those who live in our communities.

As the first point of contact for customers, you’ll be the friendly, professional voice of the service—helping landlords, tenants, and stakeholders navigate housing regulations and processes. This is a role for someone who thrives on variety, enjoys problem-solving, and can juggle multiple priorities with confidence.

• Make a real impact on housing standards in Leeds.
• Work in a supportive team environment where your skills are highly valued.
• Develop expertise in housing services and compliance.
• Enjoy a role that combines customer service, administration, and technology.

If you’re ready to take on a role that’s both challenging and rewarding, we’d love to hear from you!

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria.

Ensure you are eligible before applying.

To provide an effective and efficient administration and support service as part of a business support pool serving the Private Rented Sector Service in Housing Leeds.

Primary areas of work to include, providing administration support to the operational service as allocated, preparing routine forms and correspondence, collating and prepare information from a variety of sources, operating standard office ICT applications, operating service specific ICT and information systems, and being prepared to work flexibly across different disciplines in the Service.

• To liaison with the manager/senior officers and be responsible for ensuring delivery of a high quality and efficient service.
• To provide a range of administrative support for both internal and external customers including offering help and advice to customers of the service.
• To work as part of a team to provide customer focused services.
• To liaise with colleagues in order to prioritise work to ensure deadlines are met.
• To maintain accurate records and the track progress of work.
• To assist with the induction of new staff.
• To undertake administrative duties including;
• Preparing routine correspondence, standard forms, reports and information commensurate with the grade
• Managing meeting rooms and dealing with hospitality, including the signing-in of visitors, sending invitations and taking minutes as necessary.
• Preparation of certificates, information packs, handbooks, licensing documentation etc.
• Assist with the arrangements for events etc.
• Act as the first point of contact for visitors and customers – both in person and on the telephone. It is expected that everyone will be dealt with in a courteous, professional, calm and friendly way.
• Provide an excellent customer service to…