Administrative Assistant

Can you resolve customer queries quickly and efficiently? Is your attention to detail second to none? If so, come and join our friendly team as a Central Services Assistant (Administrative Assistant). If you excel at customer service, can resolve customer queries efficiently and take pride in delivering accurate work with exceptional attention to detail, this could be the perfect opportunity for you.

You'll support the Central Services Team and the Business Development Controller to keep our distribution processes running seamlessly, support our retailers and partners, and make sure our customers always receive the high standard of service they deserve. You'll be the prime point of contact for our customers, providing a great service dealing with emails, phone calls and credit queries, while accurately maintaining our systems.

Your administration tasks will include order management, providing delivery notes, picking lists, managing sales data, and processing credit and return notes.

• Organise, plan, and prioritise daily workload to consistently meet deadlines.
• Delivering a high standard of customer service, managing inbound phone queries and email inboxes, processing orders and returns, handling credit queries, producing delivery and returns notes, producing daily reports and managing delivery enquiries.
• Managing order processing, including loading orders, transfer orders and retail amendments.
• Working with Logistics Operations and online retail partners, ensuring they have everything they need - from picking lists to delivery and returns documentation.
• Collaborating with internal teams including Logistics, Warehouse, Delivery Partners, Wholesale and Online to ensure smooth documentation flow and timely delivery.
• Supporting Retail and Sales Development activities providing accurate data and administrative support.

• Data input experience, with the ability to process information accurately and efficiently.
• Excellent interpersonal and customer service skills, with a confident, friendly approach when supporting customers and colleagues.
• Strong communication skills, able to engage effectively with a diverse range of people and build positive working relationships.
• Exceptional attention to detail and accuracy in all administrative and data related tasks.
• Effective time management and prioritisation skills, able to handle multiple tasks and meet deadlines.
• Strong Excel skills, confident working with spreadsheets, data and reporting.

• 28 days holiday plus bank holidays (pro rata)
• Contributory pension, including life assurance, and income protection
• Informal hybrid working arrangements, combining in-office and remote/home working.
• Additional leave: 2 paid volunteering days per year and family-friendly policy
• Wellbeing support, including our Employee Assistance Programme
• On-site gym and parking at Stuart House, Peterborough
• Reward Gateway scheme - Smart Spending App
• Salary-sacrifice options including private medical insurance, car scheme, and holiday purchase scheme
• Learning and development opportunities
• Executive coaching and mentoring available to all colleagues

Frontline Group is made up of three dynamic business units – Frontline Distribution Solutions, Frontline Retail Solutions, and Gold Key Media – supported by key enabling functions. United by our mission to ‘Make the Complex Simple’, we are the UK’s leading retail sales, marketing, and distribution company, with a strong presence in publishing and home entertainment. We partner with iconic UK magazine publishers, representing titles like Radio Times, Good Housekeeping, TV Choice, Heat, Top Gear, Grazia, Vogue, Cosmopolitan, Empire, National Geographic, and many more.

We also work with major film studios to manage DVD distribution in grocery retail and run the book category for retailers such as Morrisons and Waitrose. We are currently expanding into additional categories such as music, collectibles and other exciting products. Through Gold Key Media, we manage premium brand placements across global events, travel hubs, and hospitality venues.

Our teams are made up of trusted industry professionals. We celebrate diversity and ensure everyone feels welcomed, valued, and empowered to be their authentic selves. Our I ACT values-Impact, Ambition, Collaboration, and Trust-drive sustainable performance, business growth, continuous innovation, and a happy work environment.