Senior Client Administrator

Your ideas for new ways of doing things will be valued, not ignored, so you’ll get to make a difference here.
It's the chance to make the role your own too, as it’s a newly created position.
You’ll be responsible to take control of escalations and be trusted to manage what’s a priority.
You’ll work as part of a small team – you’ll be one of 12 – but there’s plenty of scope to develop your career in the business that’s part of a much wider group. And it's a niche sector, so lots for you to learn.
The extensive benefits package includes: a 10% bonus to top up your salary, 27 days of annual leave, 10% pension, membership to a gym that’s just around the corner, health insurance, group income protection, and a day off a year to take part in voluntary work of your choice. You’ll also have the flexibility to work from home two days a week.
The role
The Senior Client Administrator will support the Business Operations Manager and play an important part within the Operations function, responsible for overseeing day-to-day operational workflows, acting as a point of escalation, and ensuring consistently high standards of service delivery, accuracy, and compliance.
What will you be doing?
 
* Managing the end-to-end administration of new business, renewals, and policy-related queries.
 
* Working alongside and providing additional support when needed to the client executives.
 
* Helping to improve and streamline current processes.
 
* Dealing with escalations and supporting the resolution of risks or issues.
 
* Maintaining accurate CRM records and running MI reports.
 
* Running quality assurance and audit activities,
What's required:
 
* Great technical skills – experience using Excel, Google Suite and CRM systems.
 
* Data/reporting skills – you love an analytical task.
 
* The confidence to ask questions – asking “why” will be encouraged.
 
* A great eye for detail – to review applications and documentation and spot any inaccuracies.
 
* People skills – to support, influence and provide the very best service to clients and stakeholders.
 
* Experience working in a regulated industry or in line with strict company/industry guidelines.
The business
It's the only one of their kind in the UK, with an excellent reputation for providing professional and personal service to private individuals. It operates on a 37.5 hour week and you’ll work Monday to Friday, 9am to 5pm.

To apply
Please submit your CV or contact Inform Recruitment directly