Contracts & Payouts Administrator

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We are seeking a detail-oriented and proactive Contracts & Payouts Administrator to join our Contracts Division. This non-managerial position plays a critical role in ensuring the smooth management of service contracts, financial transactions, and customer settlements. The ideal candidate will be highly organised, capable of managing multiple priorities, and confident communicating with internal teams and external partners.

This role offers the opportunity to contribute directly to operational efficiency, financial accuracy, and customer satisfaction across the business.

Load new service contracts accurately into the ERP system

Generate initial customer invoices and handle related administration

Manage amendments and resolve contractual queries

Apply annual price increases per contractual terms

Issue credit notes and re-invoices as needed

Finalise contracts and maintain up-to-date records

Payouts & Funding Coordination

Use funding platforms to manage queries and support payout efficiency

Upload documentation to funding portals

Collaborate with sales to resolve funding issues and avoid delays

Prepare funder packs post-delivery

Monitor received payments against forecasts and report accordingly

Maintain and update cash forecasting tools

Work with Finance to ensure accurate reporting

Ensure timely completion of invoicing tasks

Produce monthly activity reports and flag training needs where necessary

Internal Collaboration & Communication

Assign daily tasks using internal dashboards

Communicate effectively across departments to resolve queries

Work collaboratively via shared inboxes

Ensure inboxes are managed and responded to efficiently

Compliance & Documentation

Process contracts in accordance with funder regulations

Create and distribute accurate documentation using e-signature tools

Provide detailed summaries when deals deviate from expected margins

Verify documentation for correct signatories and audit trails

Run reports to track outstanding queries and deal progress

For roles with office-based hybrid working: A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.

For fully remote roles: A typical working pattern is Monday to…