Housing Officer, Administrative​/Clerical

Housing Officer

Local Authority - East Midlands (City-Based)

A large local authority based in the East Midlands is seeking an experienced and customer-focused Housing Officer to join a busy and well-established housing service.

This is a varied, office-based role providing high-quality housing advice, tenancy and estate management support to tenants, leaseholders and applicants. The post plays a key role in helping residents access and sustain safe, decent and affordable homes, ensuring services are delivered in line with legislation, policy and best practice.

Please note:

This is not a Housing Patch Manager role. There is no site-based or community patch management involved. The role is focused on administrative duties and direct customer contact.

• Contract Length:
  Initial 10-month assignment
• Pay Rate: £17.99 per hour (Umbrella)
• Hours:
  
  37 hours per week
• Working Pattern:
  Office-based role with a minimum of three days per week in the office; up to two days per week working from home; mandatory office attendance on Mondays and Wednesdays

Reporting to the Area Housing Manager, the Housing Officer will deliver a wide range of housing management and administrative functions. The role requires a strong understanding of social housing processes, excellent customer service skills and the ability to manage complex administrative workloads accurately and efficiently.

• Deliver high-quality housing, tenancy and estate management services in line with statutory requirements and local authority policies.
• Provide housing advice and support in relation to lettings, allocations, mutual exchanges and tenancy changes.
• Process tenancy amendments in accordance with legislation, including tenancy terminations, successions and key movements, with specific responsibility for the first stage of the void process.
• Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services.
• Assist with garage management, including applications, waiting lists, allocations and the administrative coordination of site visits.
• Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically.
• Liaise with internal teams and external partners to resolve customer issues effectively.
• Manage keys for empty properties and garages, ensuring appropriate security arrangements are in place.
• Deliver comprehensive administrative support, including reports, invoices, payments and the maintenance of accurate records.
• Promote digital access, self-service options and tenant involvement initiatives.

• Experience, or a strong interest, in housing services and customer support.
• A solid understanding of social housing, including tenancy management and relevant legislation.
• Proven administrative experience with the ability to manage high volumes of work accurately and efficiently.
• Experience processing tenancy amendments in line with legislation, including endings, successions and key movements, particularly at the early stages of the void process.
• Experience using the NEC Housing Management System.
• Willingness to work primarily from the office due to the customer-facing nature of the role.
• Strong communication, organisation and problem-solving skills.
• Ability to work calmly under pressure and manage competing priorities.
• A proactive, accurate and customer-focused approach.

Apply today for a confidential discussion.

Linsco is acting as an Employment Business in relation to this vacancy