Medical Examiner Service Operations Support Officer

Medical Examiner Service Operations Support Officer

Medical Examiners carry out independent scrutiny of deaths to establish the correct cause of death and identify cases where further investigation into the circumstances of that death is necessary, supported by Medical Examiner Officers who review and analyse information relating to the circumstances of death and care provided. Managed by Senior Medical Examiner Officers who are the operational and implementation lead for each area.

This role will support these roles by providing administrative support and liaising with stakeholders such as Health Boards, Primary care and Coroner Services in the provision of relevant and important information. Be responsible for dealing with requests and providing information from organisations such as Health Bodies, Coroners, Registrars and the bereaved.

Provide efficient and effective secretarial, organisational and administrative support for the MES Senior Medical Examiner Officer and Medical Examiners Service team.

Provide information to relatives of deceased patients, healthcare professionals and the Coroner and Registration Services in relation to operational queries.

Work competently with IT systems including Microsoft Excel and Datix and to keep up to date with the latest software and technological developments.

Provide efficient and effective secretarial, organisational and administrative support for the MES Senior Medical Examiner Officer and Medical Examiners Service team.

Ability to prioritise work and deal with competing demands and interruptions.

Manage day to day tasks and acting as the first point of contact for any enquiries from stakeholders and other relevant organisations, taking detailed and accurate messages ensuring that matters are attended to in an appropriate and confidential manner.

Organise, distribute and deal with all correspondence, including electronic filing as appropriate.

Be responsible for dealing with requests for information from organisations such as Health Bodies, Coroners, Registrars and the bereaved. Solve delegated problems logically and make decisions appropriate to the level of the post.

Assist the service on the preparation and coordination of audits and distribution of reports throughout the service.

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit (Use the "Apply for this Job" box below)./

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

It is advised that you visit a hub site prior to your application

• NVQ Level 3 in business administration or management related subject or equivalent administrative experience.
• Knowledge and experience of Microsoft Office, e-mail and internet and the ability to adapt computing skills to new software as required.
• Knowledge of Datix and Share Point.

• Experience of working in an administrative role / office environment.
• Experience of working in an environment under pressure and to strict deadlines.
• Experience of working in Multi-disciplinary teams
• Experience of working within the NHS.

• Excellent organisational skills
• Excellent communication and interpersonal skills
• Ability to effectively organise and prioritise competing tasks

• Adaptable to change
• Professional manner
• Ability to use own initiative and work alone/unsupervised as well as being a team player

• Able to work hours flexibly
• Able to agile work
• Ability to travel within geographical area
• Ability to speak Welsh

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous…