Senior Business Support Assistant

Based in County Hall Taunton with home-working on agreement.

18.5 hours per week – hybrid working with one day a week in the office at County Hall in Taunton.

Hours can be worked flexibly across the week, with Wednesdays essential to enable attendance at team meetings and training.

As a Senior Business Support Administrator, you will play a valuable part in assisting Operational colleagues who support children, young people and their families.

Working within a busy, collaborative and supportive administrative team, you would be undertaking a range of activities.

25 days annual leave (plus bank holidays) – pro rata for part time.

This is a permanent post.

We’re working to improve the lives of children, young people and their families here in Somerset – and you’ll be a key part of that. This post is part of a wider Business Operations team supporting our Education Services.

Your day-to-day work will involve:

• Data entry using a variety of platforms e.g., case management system.
• Processing work received in and out from schools, parents, agencies, and Health and Social Care.
• Direct liaison with schools and other local authorities.

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Extensive use of Microsoft Office 365 applications to process and monitor work, using Outlook, SharePoint and web platforms.
• Knowledge or experience of Data Protection and confidentiality.
• Administrative experience, working in an office environment.
• Working as part of a team.

We’re proud to be here for the people of Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset. We offer great training and development opportunities, with supportive management. In addition, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

The salary for the role is Grade 14, ranging from £12,907 to £12,994 per annum for 18.5 hours.

For an informal chat about the role, please contact Andrea Matthews, Business Manager, Tel: or email And

Interviews will take place as applications are received.

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button – we can’t wait to hear from you.

This role requires a criminal background check via the basic Disclosure (DBS) procedure.