Executive Assistant

Overview

The Opportunity:

Reporting to the London EA Manager, the EA will provide executive level administrative support to up to 3 Partners. The position is a hybrid role with a minimum of 60% based in our Newcastle office with the other 40% working from home. Hours are 9:00am-6:00pm (including one hour lunch break).

• Daily administration (60%):
  Maintain diaries for Partners, scheduling internal and external meetings, conference calls, video conferences, communicating with clients and infrastructure staff as appropriate; coordinate travel and accommodation, book cars, rail tickets, etc.; prepare letters, proposals and other documents; prepare monthly timesheets and expense reports for each assigned Partner; assist with greeting clients, booking and setting up meeting rooms and organizing catering; assist in organization of Partner files and offices;
  
  assist the Marketing Department with the coordination of customized mailings.
• Client development (30%):
  Understand Partner’s key client and sales goals and support them by maintaining a list of contacts and business activities in address book and CRM database; track and maintain sales activity/pipeline; proactively spot clients that haven’t been called upon and/or who need follow-up; arrange meetings accordingly; coordinate travel efficiently by grouping client meetings where possible; develop excellent rapport with client assistants to further develop the client relationship;
  
  execute requested follow-up calls for client mailings; become familiar with the Practice themes and Oliver Wyman ‘products’ to develop confidence in setting up meetings with clients.
• Team Support (10%):
  Provide coverage for EAs when out of the office; provide short-term coverage for Partners during EA assignment transitions or when new to the Firm; provide training and support to new EAs; participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team.

• Minimum of three years’ experience working in an administrative or customer service position.
• Experience in management consultancy, financial services, and/or a similar professional services industry a plus.

• Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards
• Excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment
• Poise and judgment
• Ability to maintain and respect confidentiality
• Proactive team player who has experience of and has enjoyed working as part of a team. Willing to offer assistance when there is down time
• Ability to juggle several tasks at once, to prioritize and manage own time
• Self-starter, quick study, confidence and ability to work with little guidance
• Ability to take constructive feedback in stride and incorporate feedback quickly
• Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment
• Methodical, organized, excellent attention to detail and stickler for accuracy
• Flexible attitude, hard-working and results driven
• Commitment to the company and to adding to the life and culture of Oliver Wyman

• Good Word, PowerPoint and Excel skills
• Working knowledge of Outlook
• Knowledge of CRM systems

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses:
Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on Linked In and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil…