Housing Support Assistant

The Extra Care Charitable Trust are recruiting for a Part‑Time Housing Support Assistant based at Pannel Croft Retirement Village
. This is an opportunity for a Housing Support Assistant to join our friendly team and support the village’s commitment in delivering Extra Care’s mission of “
better lives for older people
”. If you come with a housing background or have provided information, advice, guidance, and support to vulnerable people and have effective administrative skills we would like to hear from you.

• Contributory Pension (up to 9%)
• Employee Assistance Programme
• Life Assurance
• Cycle to work Village
• 33 days annual leave including bank holidays pro rata for part time
• Option to purchase or sell additional annual leave
• Free Gym Membership

• Role:
  Housing Support Assistant – Part Time
• Hours:
  
  15 hours per week
• Contract:
  
  Permanent
• Shifts:
  
  3 days per week, 7‑day rolling rota (flexibility required, also needs to work alternate weekends)
• Salary: £13.05 per hour (£10, 206 pa, pro rata of FTE)
• Location:
  
  Pannel Croft Village, Birmingham, B19 2XU

Extra Care does not participate in the current “UK Visa Sponsorship” Village, and we would not be able to facilitate sponsorship.

• Showing potential residents around the Village/apartments
• Helping residents settle into their new home
• Responding to tenancy or lease issues that may arise
• Ensuring that residents’ wellbeing is monitored daily
• Ensuring that residents thrive within a retirement setting
• Regularly carry out resident visits and be involved in community meetings
• Work collaboratively with other teams to ensure resident needs are met

• Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service
• Engaging, positive personality
• Empathetic, friendly, and able to build relationships with residents who will have varying needs
• Solution‑focused with a creative outlook to resolve issues
• Able to work under pressure calmly and prioritise work

Extra Care strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. Pannel Croft Village in Newtown, Birmingham provides 181 spacious homes and a host of opportunities for residents. We offer vibrant communities for over 55’s that support healthy, active and independent lifestyles.

Do not miss out! Click ‘apply’ now to make a difference to the lives of older people as our Housing Support Assistant
.

This post will be subject to two satisfactory references, medical clearance and Home Office right to work clearance.

Extra Care is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.

Extra Care reserves the right to close this job advertisement when convenient.