Business Support Administrator

Location:
Bristol (Hybrid) In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at

The Deposit Protection Service (DPS), a division of Computershare, manages one of three Tenancy Deposit Protection Schemes across the UK. These government-approved schemes are designed to securely safeguard tenants' deposits in accordance with legal requirements throughout the duration of a tenancy. Learn more about The Deposit Protection Service here.

You’ll report directly to the Business Support Team Leader and manage day to day tasks within the Business Support Team, primarily responding to written enquiries from customers, authorities, and colleagues across UK tenancy deposit schemes. You’ll also handle internal queries and occasionally support more complex matters, such as Freedom of Information requests, Subject Access Requests, court orders, and Anti Money Laundering queries.

While some phone interaction is required, most communication is written.

Alongside managing correspondence, you’ll review and process reports and support the management team with delegated tasks, workload management, and project activities. This role provides an excellent entry point into a finance focused organisation with strong long term development opportunities.

• Meet service level targets and achieve individual productivity and quality assurance metrics
• Respond to written and verbal queries from clients and colleagues, providing clear, accurate guidance
• Issue and process customer due diligence documentation and related forms
• Maintain a strong working knowledge of all Business Support Team procedures
• Work independently and manage time effectively to meet deadlines under pressure
• Support wider team objectives and assist colleagues when required
• Assist the Business Support Team Leader with delegated tasks and administrative support

Review team procedures regularly and work with management to improve efficiency and service delivery.

This hybrid role involves 3 days in the office and 2 days working from home, with a 35‑hour work week, Monday to Friday. Starting salary is £24,500, dependent on experience and interview performance. Candidates must live within an hour’s commute of our Bristol office (BS13 8AE
).

To be successful as a Business Support Administrator, you’ll bring a passion for excellent customer service, a willingness to learn, and a drive to make a positive impact across the team and business.

• Strong attention to detail when handling sensitive customer information
• Problem‑solving mindset with the ability to offer solutions and recommendations
• Understanding of compliance and escalation procedures
• Excellent written and verbal communication skills, adaptable to various audiences
• Ability to build effective relationships with internal and external stakeholders

Previous office‑based experience is beneficial but not essential.

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close‑knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit