Team Leader, Administrative​/Clerical

Closing Date: 22.03.26

Shortlisting to take place after closing date: commencing 23.03.26

Interview expected to take place in the week following shortlisting: commencing 30.03.26

Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role.

The job holder will be responsible for the provision of a comprehensive administrative and secretarial service to a Medical Team across a number of Clinical Services, as well as the co-ordination of Reception cover across two sites (Westwood Park DTC and Eccleshill Community Hospital).

• Provision of a range of administrative and secretarial duties related to patient pathway management, including diary management, audio transcription, and word processing of clinical letters, production of reports and other correspondence as required.
• Act as a point of contact and be responsible for the dissemination of information, messages and enquiries for the Medical Team, liaising with multi-disciplinary team members, other health professionals and staff within and external to the Trust.
• Involvement with Clinicians and Managers across the Trust to ensure that patients are treated in accordance with the Trust’s policy and procedures.
• Ensure the Reception service across all areas of responsibility is fully covered.
• Provide supervision and co-ordination of the Reception teams.
• Advising the Team Manager of the performance of the Reception teams to support the appraisal process.
• Covering the Reception desks when required.
• Supporting the training and development of Receptionists to ensure compliance with procedure and expectations of the role.
• Act as the point of contact for any queries from Reception teams.
• Manage daily and regular tasks required to be done by the Reception teams to a high standard.
• Manage own workload and report any issues to the Team Manager.
• Provide administrative/secretarial support to a Medical Team, including diary management, typing, filing, photocopying, opening and distributing mail as appropriate.
• Use initiative in filtering information and be proactive in dealing with routine matters, seeking support from the Team Manager.
• Have an understanding of the Trust’s Access Policy and other National/Local targets (e.g., Cancer, RTT) and work to the standard operating procedures developed to support patient pathways.
• Type clinical letters and discharge summaries, minutes of meetings, medical reports, results letters.
• Assist with any data collection and entry required as a service level.
• Deal with telephone enquiries from patients, relatives, etc., which may be of a sensitive nature, in a constructive and sympathetic manner, referring to the appropriate person where necessary.
• Maintain efficient office systems and maintain a booking out system for all notes (mini packs).
• Ensure accuracy when administering relevant IT systems: EPR and System One and other local IT systems.
• Work in close liaison with the Coordinator/Medical Secretary and other administrative/secretarial team to assist in the smooth running of the Medical Teams and administrative/secretarial service.
• Work to the SOPs developed to support patient pathways.
• Assist in the training of new staff.
• Contribute to the effective and efficient running of the service, highlight any areas where efficiency can be realised.
• Support the Medical Team in implementing new ways of working, revised operating procedures and policies alongside general improvements to processes and practice.
• Such duties at a comparable level of responsibility associated with the work of the post may vary from time to time.

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust. We value people, we are one team, we care. We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.