Diabetes Centre Clinic Clerk

Employer Liverpool University Hospitals NHS Foundation Trust Employer type NHS Site Aintree Town Liverpool Salary £24,465 per annum, pro rata Salary period Yearly Closing 24/03/2026 23:59

We have an exciting opportunity for a clinic clerk to join our administration team here in the Diabetes and Endocrinology Centre.

Due to the nature of the work you will be IT literate, able to use most office software and at times work unsupervised. Previous experience in the health sector would be an advantage. Customer service, the ability to work partof a team and to work to tight deadlines is essential.

You will be flexible and expected to support the department when required.

Reporting to the Office Manager you will be part of a team responsible for arriving patients who attend the centre for clinic appointments, booking various follow up appointments for patients using multiple different systems (PENS, ADT, iPM etc), monitor waiting lists, liaising with health professionals , dealing effectively and professionally to the requests of all service users and patient enquiries and also provide flexibility to meet service demands.

Dealing with service users promptly and efficiently via telephone or face to face. General office duties are also included.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year.

The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Welcoming patients / visitors into the Diabetes Centre and maintaining visibility on the reception desk.

Ensuring appointments are made for specialties within the Care Group.

Arriving patients who attend for their clinic appointments on the hospital system.

Recording of all clinic outcomes on the iPM PAS and patients and removing patients from the waiting lists as necessary in accordance with Trust access policy.

Dealing with out patients referrals in accordance with the choose and book partial booking system.

Liaising with all health professionals, GP Surgeries, Wards and A&E at times.

• GCSE/Equivalent

• Experience of dealing with confidential matters
• Experience of working in a busy office

• Understanding of issues around confidentiality

• Excellent organisational skills
• Excellent Customer Care Skills
• Ability to use Word / Excel

• Ability to adapt and a flexible approach to change

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

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