Operations & Logistics Coordinator

About The Role

We are a fast-growing startup of 15 people looking for a highly organized, tech-savvy individual to support our day-to-day administrative and logistical needs. This role is critical to keeping the business running smoothly across fulfillment, inventory management, office administration and founder support.

You’ll be hands-on with physical operations (packaging and fulfillment), systems upkeep (Inventory systems and cross-department workflows), and administrative execution. This is an ideal role for someone who enjoys structure, problem-solving, and making processes more efficient in a startup environment.

• Support in developing scaling logistics strategy - how can we improve efficiency and cost across inbound and outbound logistics?
• Manage order fulfillment from start to finish, including picking, packing, labeling, and shipping small order volumes
• Identify best 3PL or freight companies to onboard
• Identify most cost-effective solutions for storing and shipping of goods
• Liaison with freight forwarders, customs clearance agents and home office to ensure smooth shipments (complete all necessary documents)
• Ensure orders are shipped accurately, on time, and with attention to detail
• Coordinate with internal teams (sales, product, agriculture, finance) to resolve fulfillment or order issues
• Monitor fulfillment performance and suggest improvements to speed, accuracy, and cost

• Manage, maintain and optimise Ponda’s inventory management system as needed
• Ensure inventory systems are accurate and shared across departments
• Track inventory levels, identify low-stock risks, and coordinate reordering
• Maintain clear documentation and processes for inventory flow and supply chain operations
• Work with vendors, suppliers, and logistics partners as needed

• Handle general office administration (supplies, organization, documentation, scheduling support)
• Support founders with administrative tasks such as scheduling, coordination, and follow-ups
• Maintain organized records, files, and operational documentation
• Assist with internal process setup and cross-team coordination

• Exceptionally organized with strong attention to detail
• Tech-savvy and comfortable learning new tools and systems quickly
• Proactive, resourceful, and able to work independently
• Comfortable wearing multiple hats in a fast-paced startup environment
• Strong communicator who works well across teams
• Reliable, hands-on, and willing to jump in where needed

• 1–3 years of experience in operations, administration, supply chain, or a related role
• Experience with inventory management softwares, fulfillment tools, or logistics platforms is a plus
• Comfortable using tools like Google Workspace, XERO, spreadsheets, project management software, and inventory systems
• Startup or small-team experience preferred

• Opportunity to play a key role in a growing startup
• High level of ownership and impact
• Collaborative, fast-moving team environment
• Room to grow with the company as operations scale
• Birthday day off!