Housing Support Assistant

The Extra Care Charitable Trust are recruiting for a Housing Support Assistant based at New Oscott Retirement Village.

This is an opportunity for a Housing Support Assistant to join our friendly team at our New Oscott Village and support the Village’s commitment to delivering Extra Care’s mission of “
better lives for older people
”.

If you come with a housing background or have provided information, advice, guidance, and support to vulnerable people and have effective administrative skills, we would like to hear from you.

• Contributory Pension (up to 9%)
• Employee Assistance Programme
• Life Assurance
• Cycle to work Village.
• 33 days annual leave, including bank holidays pro rata for part-time.
• Option to purchase or sell additional annual leave.
• Free Gym Membership

• Role:
  Housing Support Assistant
• Hours: 15 hours per week
• Contract:
  Permanent
• Shifts: 7-day rolling rota (flexibility required, also need to work alternate weekends)
• Salary: £13.83 per hour (£10,819pa, pro rata of FTE)

Extra Care does not participate in the current “UK Visa Sponsorship” Village, and we would not be able to facilitate sponsorship.

• Showing potential residents around the Village/apartments.
• Helping to settle in residents to their new home.
• Responding to tenancy or lease issues that may arise.
• Ensure that residents’ wellbeing is monitored daily.
• Ensure that residents thrive within a retirement setting.
• You will regularly carry out resident visits and be involved in community meetings.
• Work collaboratively with other teams to ensure resident needs are met.

• Previous experience of working in ideally a housing‑related or support services providing advice & guidance, and excellent customer service.
• Engaging, positive personality
• Empathetic, friendly, and able to build relationships with residents who will have varying needs.
• Solution‑focused with a creative outlook to resolve issues.
• Able to work under pressure calmly and prioritise your work.

Extra Care strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

We offer vibrant communities for the over 55’s that support healthy, active and independent lifestyles.

This post will be subject to two satisfactory references, medical clearance and Home Office right to work clearance.

Extra Care is committed to making our recruitment practices as fair and inclusive as possible for all, including making reasonable adjustments to support candidates throughout the recruitment process.

Extra Care reserves the right to close this job advertisement when convenient.