Business Support Officer - Adaptations & Grants Team

Position: Business Support Officer  - Housing Adaptations & Grants Team
Business Support Officer

Rate of pay: £14.59 PAYE / £18 Umbrella
Job Type: Temporary (Rolling Contract)

Location:

Hybrid / Predominantly Home-Based (with occasional in-person requirements)
Overview

This role provides essential business and administrative support within a specialist housing service focused on adaptations and grants. You will play a key role in ensuring the smooth running of day-to-day operations, supporting both residents and internal teams through accurate data handling, customer communication, and process-driven administration.

This is an excellent opportunity to join a purpose-led service that directly supports individuals in improving accessibility and quality of life within their homes.

Day-to-Day Responsibilities

Manage incoming enquiries via email, telephone, and written correspondence, including triaging and responding appropriately
Accurately input, maintain and update customer data within internal databases and case management systems
Support application processing, including validation, tracking, and general system housekeeping
Generate reports for data analysis, FOI requests and service performance
Record and process invoices, raise purchase orders, and handle financial administration tasks
Arrange meetings, prepare agendas and take clear, accurate minutes where required
Manage shared inboxes, ensuring queries are actioned or escalated to relevant team members
Liaise with internal stakeholders and external agencies to support service delivery
Maintain accurate records in line with data protection and confidentiality regulations
Provide general administrative support including scanning, filing, and document preparation
Assist in keeping online content and service information up to date
Provide wider team support and cover across business support functions when required
Occasionally support service users directly, including potential assistance with completing documentation

Required Skills & Experience

Proven experience in a business support or administrative role within a structured, process-driven environment
Strong IT skills with experience using databases, CRM systems or case management platforms
Confident managing a high volume of emails, calls, and data processing tasks simultaneously
Excellent organisational skills with the ability to prioritise workload and meet deadlines independently
Strong written and verbal communication skills with a high level of accuracy and attention to detail
Experience delivering high-quality customer service, including handling challenging enquiries
Ability to work independently with minimal supervision while contributing effectively to a wider team
Good problem-solving and analytical skills
Comfortable adapting to new systems and processes quickly

Desirable Experience

Background in housing, public sector or related services

Experience with systems such as Salesforce, NEC or similar platforms (or other transferable CRM systems)
Exposure to grants, adaptations, disability services or similar specialist areas
Willingness to attend occasional in-person visits to support service users (not essential)

To apply for the Business Support Officer position, please submit your CV detailing your relevant experience