Paralegal

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

You are applying for a role with Landlord Action part of HFIS Limited – the group behind trusted brands such as my deposits, Total Landlord Insurance, Property Redress, and Hamilton Fraser.

• Working pattern: full time
• Working hours:
  
  37.5 (Monday – Friday) hours per week
• Reports to:
  
  Practice Manager
• Working options: office-based with optional rotational remote working in line with divisional requirements

• Opening post, scanning and uploading to the correct files using the case management system
• Managing all client enquiries in line with service level agreements
• Maintaining contact with clients throughout the legal process
• Monitoring internal mailboxes, responding and forwarding emails to the correct person(s) when needed and recording on the case management system
• Carrying out billing and invoicing tasks
• Using our case management system to carry out administrative tasks and record information
• Attending legal seminars and events on behalf of Landlord Action
• Carrying out administrative duties requested by the Management Team

• An excellent level of English, together with strong numerical and communication skills
• Excellent customer service skills
• Attention to detail ensuring that high standards of quality are consistently maintained
• Drive and self-determination with the ability to find and implement solutions to problems
• Ability to plan and organise making effective use of time and resources
• Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as required

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme
• As part of the HFIS Group, access to discounted personal insurance is available
• Financial support for studying towards professional qualifications plus study time
• Wide variety of high-quality in-house and external training

We are an Equal Opportunity Employer.