Weekend Document Production and Workflow Specialist - Night Shift - Remote

Job Description

We are recruiting 1 Weekend Document Production and Workflow Specialist for the night shift. This is a full‑time position dedicated to the following shift options.

• Tuesdays to Saturdays 21:00-05:00
• Saturdays and Sundays 21:00-05:00
• Wednesdays to Fridays 19:00-03:00, 20:00-04:00, 21:00-05:00
• Full‑time position (not freelance)

Due to the nature of this role, it can be performed mostly remotely with the expectation of coming into the Newcastle office as business needs require.

Part of the GBS Document Production (GBS DP) team, responsible for delivering a first‑class professional document production and customer service to partners and fee earners across all Global offices, supporting a wide range of DP profiles.

Providing an accurate and high‑quality DP service along with some Workflow Specialist duties during peaks on shift. Profiles of tasks vary across a large suite of legal and non‑legal work streams including, but not limited to:

• Producing high‑quality legal documentation using Clifford Chance templates or tailored as per requirements (incl. MS Word, PPT, Excel, and Adobe PDF)
• Document health checks, cleaning and converting
• Graphics/Charts
• Document conversions
• Offering Circulars, Legal Review Reports, Client Briefings, Technical Bulletins, Mail‑Merge, eMailers
• Cross‑reference checking
• Revisions and amendments
• Comparisons/black‑lining
• Copy typing
• Audio typing

Prioritise in accordance with agreed deadlines as submitted on Service Now (SNOW) and agreed with clients, demonstrating understanding of work and ability to carry out all DP tasks.

Operational coordination of Workflow and utilising the Workflow Application (SNOW), actively ensuring all relevant information is accurately logged and maintained, including personal time tracking, estimations, deadline management and document security.

Provide first‑level support for all client and team queries during this time regarding all work and workflow‑related issues, escalating to the GBS Management team as required and/or liaising with team members on shift.

Work seamlessly with the Firm's document management system, iManage, for document retrieval and return to system.

Produce high‑quality tasks, log and allocate tasks to Document Production Specialists when required.

Ensure "best practice" guidelines are followed at all times.

Liaise with all relevant departments:

• London
• Newcastle
• Delhi
• Hyderabad
• Virtual Assistant Teams (inc. EAs, TAs both in London and India)

Agree deadlines and lead on communications directly with clients, together with updating the Workflow Application with all relevant information to each request.

Apply software knowledge to all tasks and troubleshoot across GBS.

• Work collaboratively with team members to ensure the provision of first‑class support services to fee earners globally.
• Establish, maintain and develop effective communication with team/colleagues globally.
• Complete any ad‑hoc duties as requested by GBS Management.
• Collaborate with Weekend GBS Shift Manager as required during periods of high volumes, escalating shift issues/complaints or highlighting pinch points.

• Deliver exceptional customer service, present as proactive, friendly, helpful, willing and efficient at all times.
• Lead as first point of contact on client communications upon task submissions.
• Ensure all communications are efficient, timely and accurate across GBS.
• Coordinate GLB Exceptional Access/SPM requests.
• Efficiently capture information within SNOW and any other ad‑hoc spreadsheets/databases.

• Excellent copy and audio typing speeds.
• Intermediate working knowledge of Microsoft Outlook.
• Up‑to‑date experience of Microsoft Suite (Word, PowerPoint, Excel) to MS Office 365 Associate level – MOS Certified.
• Intermediate knowledge of Adobe Acrobat.
• Intermediate knowledge of Adobe suite.
• Solid experience within a professional corporate services environment.
• GSCE/O‑level standard or equivalent.
• Strong communication skills – ability to communicate clearly, persuasively and with sensitivity, both orally and in writing when dealing with lawyers, partners, practice assistants, trainees, paralegals and various support staff.
• Demon…