Technical Support Officer

Job Details

• Job Title: Technical Support Officer
• Hours: 18.50
• Salary: £25,989 to £28,142 pa (pro rata £12,994 to £14,071 pa)
• Contract: Permanent
• Location: Plough Lane, Hereford
• Closing Date: 1 June 2026
• Interview Date: 10 June 2026

• Wednesday: 12:00 pm – 4:30 pm
• Thursday: 9:30 am – 5:00 pm (30‑minute unpaid lunch break)
• Friday: 9:00 am – 4:30 pm (30‑minute unpaid lunch break)

Herefordshire Council is seeking an organised, customer‑focused and dependable Part‑time Technical Support Officer to join our friendly Waste Management Team.

As a job‑share arrangement, you will play a key role in supporting the delivery of high‑quality waste and recycling services to residents and businesses across the county, supporting service needs and flexibility between office‑based and home working.

• Handling customer enquiries via telephone, email, digital channels and face‑to‑face contact, resolving issues at first point of contact wherever possible
• Providing clear advice on waste and recycling services, collection arrangements, service changes and related requests
• Accurately recording, updating and maintaining customer data and service information in line with data protection and security requirements
• Working closely with council teams and partner organisations to process service requests and resolve enquiries efficiently
• Collecting, inputting and analysing data to support service reporting, statutory returns and performance monitoring
• Preparing correspondence, reports and basic statistical information as required
• Supporting meetings through organisation, minute‑taking and follow‑up actions when necessary
• Assisting with financial processes such as raising orders, processing invoices and refunds in line with financial regulations
• Contributing flexibly across the administrative team to support workload fluctuations, absence cover and service pressures

• Experience of dealing with customers confidently and professionally via telephone, email, digital platforms or face‑to‑face
• Excellent written and verbal communication skills, with the ability to explain information clearly and tactfully
• Strong IT skills, including experience using systems such as Word, Excel, databases and customer records systems
• The ability to handle confidential and sensitive information appropriately and securely
• Good numerical and analytical skills, with confidence in recording and reporting data accurately
• Effective time‑management and organisational skills, with the ability to manage multiple tasks and priorities
• A flexible, reliable and supportive approach to teamwork, alongside the ability to work independently when required
• A calm, professional manner when dealing with challenging or distressed customers

• Salary range of £25,989 to £28,142 (pro rata £12,994 - £14,071)
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.