Ward Clerk - Neonatal Services

Main area Neonatal Services Grade AfC Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Over 4 days. Usually Mon to Thurs but other days required when colleagues on leave) Job -

Employer Bradford Teaching Hospitals NHS Foundation Trust Employer type NHS Site Bradford Teaching Hospitals NHS Trust Town Bradford Salary £25,272 pro rata Salary period Yearly Closing 10/06/2026 23:59

Shortlisting to take place in the week following closing date: commencing 11th June 2026

Interview expected to take place in the week following shortlisting: W/C 22nd June 2026

Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role

This role involves meeting and greeting patients and visitors, reception work, data entry, computer based work, ordering stock, answering the telephone and other general office duties as required by management on a very busy Neonatal Intensive Care. The successful candidate must be able to communicate well with families who are under extreme stress due to the early arrival of their baby.

Furthermore the role is front of house and requires someone who is friendly, approachable and goes the extra mile to support families and maintain an outstanding patient experience.

• Reception based work
• Dealing with enquiries
• Ordering supplies and equipment
• Telephone answering
• Handling patients records
• Filing
• Maintaining confidentiality at all times

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We are one team

We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Please see detail above

This is not an exhaustive list of duties as these may vary from time to time. The postholder is is expected to undertake these and any other duties as and when required in keeping with the role.

The postholder will need to be flexible as may need to assist and cover other departments if acuity requires this.

Access and training will be provided and support given as required

• NVQ level 2 in business admin or above

• Working experience/knowledge of computers & data input
• Previous clerical experience in an administrative setting
• Experience of working face to face and/or telephone contact with the general public
• Experience in use of computer programs such as EPR, Microsoft office , Excel, IPROC

• Correct use of spelling and grammar within written work
• Ability to work as part of a team
• Ability to adapt to changing circumstances

• Understanding of Information Governance and Confidentiality
• Previous knowledge of NHS Admin/medical records experience

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.