Equine Office Administrator - Part Time

Office Administrator

Location:

Salisbury

Contract:

Permanent

Hours:

Two part‑time team members, each 15–25 hours per week, depending on role split.

Shift Pattern:
The office is open Monday – Friday 08:00–17:30. Shifts are predominantly afternoons, with some full days on Thursdays and Fridays.

Take a look at the practice here:
Equine Vets Salisbury | Equine Vets Wiltshire & New Forest.

Day‑to‑day duties include:

• Answering phones and booking appointments
• Logistical planning of vets' diaries
• Responding to queries via phone, in person, and email
• Registering new clients
• Handling account queries and payments
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to clients arriving at the practice

• Previous receptionist experience essential; veterinary and equine experience a plus.
• Experience with horses or equine knowledge desired.
• Ability to multi‑task and prioritise workload essential.
• Resilient and able to cope with busy, emotional situations.
• Excellent communicator with strong empathy.
• Excellent customer service skills and experience dealing with the public.
• Positive attitude and excellent teamwork skills.
• Proficiency in Microsoft Office and other database management and operating systems.

• Salary aligned with the National Minimum Wage
• Five weeks annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, for discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated.

For a full list of what we offer, : CVS Vets | What We Offer.

Note:

We can only accept or progress applications from candidates with the Right to Work in the UK; we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.