Streetworks Administrator

About the Role

We are looking for a motivated and organised individual to join our Network Management team in Southampton as a Street Works Licensing & Coordination Support Officer. This role plays a vital part in protecting and managing Southampton’s public highway. You will support the effective administration, assessment, approval, and enforcement of various highway licences, ensuring that all street works and highway occupations are safely coordinated, properly licensed, and fully compliant with key legislation including the Highways Act 1980, New Roads & Street Works Act 1991, and Traffic Management Act 2004.

As a Street Works Licensing & Coordination Support Officer you will:

• Assess, process, and issue a wide range of highway licences, including Section 50 licenses, scaffolding & hoarding, skips, cranes, building materials, and temporary highway occupation licences.
• Review traffic management proposals and apply appropriate licence conditions to ensure safety and compliance.
• Monitor licensed activities, identify breaches, and support enforcement action where necessary.
• Calculate and process licence fees, track payments, and handle refunds in line with agreed schedules.
• Maintain accurate records on systems such as Confirm and Street Manager, ensuring strong audit trails and data quality.
• Act as a professional point of contact for utility companies, contractors, developers, and members of the public—providing clear advice and resolving enquiries efficiently.
• Support the wider team with permit coordination, works monitoring, and service improvements.
• Proactively coordinate works, events, and highway activities to manage the road network effectively.

Essential qualifications:

• Experience in licence processing, customer liaison, and administrative compliance.
• Strong written and verbal communication skills.
• Competent user of Microsoft Office and industry systems (experience with Confirm and/or Street Manager is highly desirable).

Desirable qualifications:

• Practical experience of highway licensing or street works coordination.
• Working knowledge of the Highways Act 1980, NRSWA, Traffic Management Act 2004, and associated Codes of Practice.
• Experience handling licence fees, refunds, and financial administration.
• Knowledge of Section 50 processes and third‑party works.
• Previous experience working with local authority clients and elected members.

• High attention to detail and excellent organisational skills.
• Ability to manage competing priorities and meet deadlines.
• Confident decision‑making within defined procedures.
• A collaborative, professional, and customer‑focused approach.

• Smart working, allowing you to shape your schedule with staggered start and finish times, including up to 40% remote working where roles allow.
• 25 days paid annual leave (pro rata).
• Family‑friendly policies: 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave.
• Pension, share incentive plan, volunteering leave, recognition schemes and more.

We are committed to building an inclusive workforce. We are a Disability Confident Employer and support applicants with disabilities or long‑term health conditions. We encourage applications from veterans, reservists, and individuals from diverse backgrounds. For more information, please review our policies at

All applicants will be considered regardless of gender, age, race, religion, sexual orientation, disability, or any other protected characteristic.