Business Service Officer

Overview

As a Business Services Officer you will provide administrative support to Local Family Court Advisers and Service Managers, contributing to the effective and efficient management and progression of cases.

• Monitor case progression.
• Receive referrals from the Court or Cafcass Intake Team.
• Create, update, and close cases within our case management system.
• Send letters and information packs to children and families.
• Identify missing information and follow up as required.
• Receive and deal with telephone enquiries.
• Meet and greet visitors, including children and families.
• Provide general administrative support.

• A relevant qualification in business administration (e.g., NVQ2) or willingness to work towards a qualification and/or significant experience in a similar role.
• Confident and capable of using MS Office applications at a basic to intermediate level.
• Clear, confident communicator via email, phone, and in person.
• Someone who thrives working in a team.
• Able to prioritise work in a fast‑moving environment with strict deadlines.

Full‑time Business Services Officer on a Fixed Term Basis (until 31/05/2027) based in the Blackburn area. The role offers flexible working, including some remote working, but requires regular presence in the Blackburn office.

We provide extensive wellbeing support for colleagues, as well as excellent benefits. We are a diverse, inclusive organisation that creates a safe space for colleagues with shared aspects of identity and lived experience. We especially welcome applications from people from diverse backgrounds as we strive to reflect the diversity of the children and families we work with.