Senior Helpdesk Assistant

Overview

Join our friendly Student Support Helpdesk team located at the heart of campus, in supporting our students to have the best University experience!

This part‑time role is offered at either 29.2 hours per week (0.8 FTE) or 21.9 hours per week (0.6 FTE). For the 0.6 FTE option, all three working days will be based on campus; for the 0.8 FTE option, the role combines home working with time spent on campus at our main university site.

• Provide student‑facing, in‑person helpdesk service.
• Deliver administrative support for specialist teams within the department.
• Act as the first point of escalation, overseeing various administrative tasks and projects.
• Play a key role in decision making and shaping new processes.

• Excellent communication and customer‑service skills.
• Experience working in a service environment.
• Comprehensive IT and organisational skills.

• Employee assistance services through Health Assured, including access to the Wisdom app.
• Generous annual leave allowance, plus an additional five discretionary days.
• Generous employer‑contributory pension schemes.
• Cycle‑to‑work scheme.
• Electric‑vehicle salary‑sacrifice scheme.
• Staff discount at Team Bath gym.
• Discounted postgraduate tuition and language courses, along with access to personal and professional development opportunities such as apprenticeships and Linked In Learning.
• Local discounts, including free entry to the Holburne Museum in Bath.
• A family‑friendly workplace.
• An excellent reward package recognising the talents of our diverse workforce.
• Relocation allowance.
• Visa reimbursement and interest‑free loan to help with immigration expenses.

• Staff support groups and networks.
• Staff Wellbeing Champions.
• Tools and resources to support staff wellbeing.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We encourage applications from all genders, backgrounds, and communities, particularly from under‑represented groups. We are committed to maintaining a safe and secure environment for our students, staff and community, reinforcing our Safer Recruitment commitment. We are a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader and are an autism‑friendly university, committed to building disability confidence and supporting disabled staff.

We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship; all offers are conditional on meeting right‑to‑work requirements.

To reduce unconscious bias, personal details such as your name may be removed from application forms at the initial shortlisting stage.