Pension Coordinator

JOB DETAILS

JOB BAND: C
CONTRACT TYPE:
Permanent
DEPARTMENT: BBC HR

LOCATION:

Office base Cardiff – hybrid role (office and home working)
PROPOSED SALARY RANGE: £32,000 - £34,000 depending on relevant skills, knowledge and experience

We have an exciting opportunity for four pension coordinators to join the BBC Pensions and Benefits Centre in Cardiff. If you care about delivering excellent customer service, this role could be for you. Pensions administration or similar experience would be an advantage, but is not essential – full training will be provided.

The Pension and Benefits Centre (P&BC) provides in-house administration services to the Trustee of the BBC Pension Scheme. The Scheme is one of the largest occupational pension schemes in the UK, with around 50,000 members and assets of approximately £14 billion. The P&BC also supports the BBC’s other pension arrangements including Life Plan, a contract‑based defined contribution scheme administered by Aviva, and the NEST scheme.

Your role will be to provide first‑class administration services to Scheme members and BBC employees. You will respond to pension scheme enquiries by telephone, post or email.

You’ll provide a high‑quality administration service to Scheme members, employees and other key stakeholders by meeting agreed service levels and delivering an excellent member experience.

• Respond to enquiries from members and colleagues by post, email and telephone
• Follow established procedures to process members’ pension benefits including at retirement, on transferring and on death
• Support members accessing their benefit details online
• Monitor and manage own work volumes
• Work collaboratively with colleagues to deliver against daily service level targets

• Prior experience of pension administration or working in a service centre environment
• Experience of delivering excellent customer service
• Excellent interpersonal and communication skills, both written and verbal; confident dealing with the full range of current and former BBC employees via multiple communication channels
• Positive attitude and lives the BBC’s Values
• Confident managing own workload

• Understands how to work in a team to deliver effective services
• A flexible, willing and pragmatic approach to supporting the wider P&BC environment
• IT literate, with experience using standard office packages such as Word, Excel and Outlook
• Ability to develop positive and productive working relationships