Scheduler​/Helpdesk Operative

Overview

Meridian requires Temporary Scheduler / Helpdesk Operatives to join our client in Birmingham (B37).

Salary
: £13.46 per hour

Hours
: 40 hours per week

Pay
:
Weekly pay

Start date
:
Immediate

Working arrangement
:
Hybrid working available

You will provide frontline coordination and customer‑support services, ensuring that all incoming enquiries are logged, prioritised, and scheduled efficiently. This is a temporary position ideal for peak‑period support. The role requires individuals who are immediately available and have previous experience in a scheduling environment. This position is based at our Birmingham (B37) and operates on a hybrid model, offering flexibility to work from home part of the week.

• Service Scheduling — Plan and allocate daily workloads, engineer visits, and appointments using internal scheduling tools.
• Helpdesk Support — Act as the first point of contact for calls, emails, and tickets across a helpdesk operating 7am–7pm.
• Shift Coverage — Work within a rotating schedule such as 7am–4pm or 10am–7pm to ensure full helpdesk coverage.
• Ticket Management — Log, prioritise, update, and close support requests with accuracy and urgency.
• Customer Communication — Provide timely updates, manage expectations, and maintain a professional tone.
• Data Entry & Reporting — Maintain accurate records and produce simple daily or weekly reports.
• Team Coordination — Liaise with engineers, managers, and external partners to ensure smooth workflow.
• Issue Escalation — Identify and escalate issues requiring higher‑level support.

• Organisational Skills — Ability to manage multiple tasks and shifting priorities.
• Customer Service — Confident communicator with a calm, solution‑focused approach.
• IT Proficiency — Comfortable with scheduling systems, ticketing tools, and Microsoft Office.
• Attention to Detail — Accurate data entry and careful record‑keeping.
• Problem Solving — Able to troubleshoot basic issues and identify next steps.
• Time Management — Works efficiently in a fast‑paced environment.

• Immediate availability is essential.
• Proven experience in a scheduling role or helpdesk environment.
• Strong communication skills, both written and verbal.
• Experience with CRM, ticketing, or workforce‑management software is desirable.

• Contract type:
  Temporary
• Hours:
  
  40 hours per week
• Shift patterns:
  Covering the helpdesk window of 7am–7pm, typically 7am–4pm or 10am–7pm
• Location:
  
  Birmingham (B37), hybrid working available
• Start date:
  
  Immediate

If you have scheduling experience and strong customer service skills, please apply within this job posting to be contacted by one of our specialist team.