Mortage Customer Care Team Administrator

Customer Care Team Administrator

Birmingham | Hybrid Working

£14.50 - £15.50 per hour

A fantastic opportunity has arisen for a Customer Care Team Administrator to join a growing and innovative financial services organisation based in central Birmingham. This is a temp to perm position offering hybrid working, with three days in the office and two days working from home.

This role would suit an organised, detail-focused individual with strong administration or data entry experience who is looking to build a long-term career within banking or financial services.

• Accurately inputting mortgage application, borrower and property information onto internal systems
• Supporting lending applications from Decision in Principle through to completion
• Liaising with brokers, mortgage advisers, solicitors and valuers
• Issuing identification and verification documentation to customers
• Ensuring all records are maintained accurately and confidentially
• Meeting service level agreements and daily processing targets
• Identifying discrepancies and escalating issues where required
• Supporting the wider operations team to deliver excellent customer outcomes

• Previous administration, data entry or customer support experience
• Strong attention to detail with high levels of accuracy
• Excellent organisational skills and ability to manage multiple priorities
• Strong communication skills, both written and verbal
• Good working knowledge of Microsoft Office, including Excel and Word
• Mortgage, banking, lending or financial services experience would be highly advantageous
• A proactive and team-oriented attitude

• Monday to Friday, 9:00am – 5:30pm
• Hybrid working model
• Central Birmingham location
• Immediate start available
• Excellent opportunity to secure a permanent role

If you are looking for your next opportunity within financial services and would like to join a supportive and professional organisation, please apply today.