Broking Operations Administrator

Broking Operations Administrator

Department: [SBISL] Finance Management

Employment Type: Permanent - Full Time

Location: Bristol

Compensation: £24,984 / year

At Somerset Bridge Group, we are building a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance. We are committed to delivering transparent products and an efficient, fair service to our policyholders, placing customers at the heart of everything we do.

We are proud of our collaborative culture and recognise that our people are key to our success. We are always looking for passionate individuals who enjoy problem-solving, continuous improvement, and being part of a fast-moving, supportive environment.

We are looking for a proactive and detail-oriented Broking Operations Administrator to join our Distribution Operations team. This role sits within a collaborative function that works closely with our call centre colleagues in South Africa, supporting a wide range of financial and operational processes.

This is an ideal opportunity for someone who enjoys resolving complex issues, identifying areas for improvement, and working cross-functionally to enhance business performance. You will play a key role in investigating discrepancies, managing payment processes, and ensuring accuracy across our systems.

Finance & Provider Reconciliation

• Investigate and resolve discrepancies between internal systems and finance providers
• Manage reporting exceptions, including declined policies and manual payment requirements
• Ensure accurate and timely reconciliation of financial data

Payment Processing & Adjustments

• Process atypical payments, including write-offs and financed case settlements
• Manage unpaid premiums, including referrals to collection agencies
• Review and action correspondence from debt management agencies

Operational Support

• Monitor system errors, incorrect data entries, and operational inconsistencies
• Investigate outstanding policy balances and issue appropriate customer communications (e.g. chasers and refunds)
• Manage daily administrative tasks, including inbox and diary management
• Collaborate with wider teams to provide insights, feedback, and support continuous improvement initiatives

• Strong problem-solving skills with a keen eye for detail
• The ability to prioritise workloads and meet deadlines
• Confidence working with data, including experience using Microsoft Excel
• Excellent written communication skills
• The ability to collaborate effectively with a wide range of stakeholders, including international teams
• A proactive and self-motivated approach, with the ability to quickly learn and retain new information

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• Electric vehicle – salary sacrifice scheme
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day