Support & Resources Administration Officer

Support & Resources Administration Officer

Job Reference mkc/TP/237/2063

Number of Positions:

1

Contract Type:

Permanent

Full time

Working Hours:

37

Location:

Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Closing Date:

21/06/2026

Job Category:

Revenue and Benefits

Service Area:

Finance & Resources - Services
- Revenues and Benefits Service

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award‑winning employee benefits programme that includes a health cash plan, a low‑cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

We’re recruiting a Support and Resources Administration Officer to join our Revenues and Benefits team at Milton Keynes City Council. You’ll play an important role in supporting colleagues and customers by providing efficient, accurate and customer‑focused administrative support across Revenues and Benefits services.

This role particularly supports vulnerable customers, including people applying for Blue Badges and concessionary bus passes. You’ll ensure applications are handled sensitively, fairly and in line with legislation, helping people access essential support as quickly as possible. You’ll also support the team by scanning, verifying and indexing documents accurately, helping colleagues access the right information quickly and ensuring customer records are complete and up to date.

Site-Based role

This is a Site‑Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 30th June 2026

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

• Deliver high‑quality customer service across online, email, telephone, written and face‑to‑face channels
• Verify, process and maintain documents in line with legislation and council procedures
• Scan, check and accurately index records, contacting customers where information is missing
• Manage Blue Badge applications, including assessments, issuing badges and recording payments
• Process concessionary fare pass applications and provide advice to customers
• Support wider Revenues and Benefits administration while following relevant legislation and processes

• GCSE English and Maths at grades A to C, or equivalent.
• Strong administrative skills and confidence using a range of information technology systems.
• Good numeracy, literacy and attention to detail.
• The ability to understand and follow legislation, guidance and set timescales.
• Confidence communicating with customers and colleagues, including in difficult situations.
• An understanding of confidentiality and data protection.

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and…