Client Services Assistant

Location: Byfleet

Client Services Assistant

Byfleet
£29,741.40

Are you an organised and customer-focused professional who enjoys building relationships and delivering exceptional service? We're looking for a proactive Client Services Assistant to join a busy and supportive team in Byfleet.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in providing outstanding support. Working Monday to Friday, this role also includes occasional Saturday morning home working on a rota basis once training has been completed.

The Role

As a Client Services Assistant, you'll play a key role in ensuring clients receive a first-class experience. You'll be the go-to person for enquiries, provide administrative support, and help keep day-to-day operations running smoothly.

Key Responsibilities:

Acting as a primary point of contact for clients, delivering professional and friendly support.
Responding to enquiries and resolving issues efficiently and effectively.
Maintaining accurate records and updating internal systems.
Supporting a range of administrative tasks, including correspondence and document preparation.
Communicating confidently and professionally via telephone and email.
Working closely with colleagues to ensure a seamless client experience.
Identifying opportunities to improve processes and enhance service delivery.

About You:

An excellent communicator with strong interpersonal skills.
Highly organised and able to manage multiple priorities effectively.
Detail-oriented with a high level of accuracy.
Confident using computer systems and Microsoft Office applications.
Positive, proactive, and solutions-focused.
Comfortable working independently as well as part of a team.
Experienced in customer service or administration (preferred but not essential).What's On

Offer:

Full training and ongoing support.
Company pension scheme.
Free on-site parking.
A friendly, collaborative, and supportive working environment.
Opportunities for career development and progression.
Occasional Saturday home working paid in addition to your basic salary.

If you're looking for a varied and rewarding role where you can make a real impact and develop your career, we'd love to hear from you