Pension Coordinator

Job Details

JOB BAND: C

CONTRACT TYPE:
Permanent

DEPARTMENT: BBC HR

LOCATION:

Office base Cardiff – This is a hybrid role and the successful candidate will balance office working with home working.

PROPOSED SALARY RANGE: £32,000 – £34,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We have an exciting opportunity for four pension co‑ordinators to join the BBC Pensions and Benefits Centre in Cardiff.

If you’re someone who cares about delivering excellent customer service, this role could be for you. Pensions administration or similar experience would be an advantage but is not essential as full training will be given.

The Pension and Benefits Centre (P&BC) provides in‑house administration services to the Trustee of the BBC Pension Scheme. The BBC Pension Scheme (the Scheme) is one of the largest occupational pension schemes in the UK, with around 50,000 members and assets of c £14 billion. The Scheme is functionally independent of the BBC, managed by a small Executive team with operations staff based in Cardiff.

The Scheme closed to new joiners in 2010 but remains open for future accrual.

The P&BC also supports the BBC’s other pension arrangements including Life Plan, a contract‑based defined contribution scheme administered by Aviva, and the NEST scheme.

Your role will be to provide first‑class administration services to Scheme members and BBC employees. You will know what great service looks like and be able to demonstrate this when responding to pension scheme enquiries by telephone, post or email.

You’ll provide a high‑quality administration service to Scheme members, employees and other key stakeholders by meeting agreed service levels and delivering an excellent member experience.

• Respond to enquiries from members and colleagues by post, email and telephone
• Follow established procedures to process members’ pension benefits including at retirement, on transferring and on death
• Support members accessing their benefit details online
• Monitor and manage own work volumes
• Work collaboratively with colleagues to deliver against daily service level targets

• Prior experience of pension administration or working in a service centre environment
• Experience of delivering excellent customer service
• Excellent interpersonal and communication skills, both written and verbal;
  Assured in dealing with the full range of current and former BBC employees, via multiple communication channels
• Positive attitude and lives the BBC’s Values
• Confident managing own workload

• Understands how to work in a team to deliver effective services
• A flexible, willing and pragmatic approach to supporting the wider P&BC environment
• IT literate, with experience using standard office packages such as Word, Excel and Outlook
• Ability to develop positive and productive working relationships

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note:

If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks;
Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.