Administrator Pensions

Capita is looking for a customer driven individual to join us on a permanent basis as an Administrator for a key Life & Pensions client in Cheltenham. This is a varied role with the opportunity to get exposure to many different aspects of Life Assurance and Pensions products. The role will be on a hybrid arrangement, with a mix of office and home based work which can be discussed.

You will need to be based within commutable distance of Cheltenham (Bishops Cleeve) for occasions when you will be required to attend the office, usually once per week on average. This role is part‑time, 21 hours per week, with flexibility on the exact work schedule.

Administrator – Life & Pensions

• Process customer correspondence and provide other clerical support, handling a range of queries both over the telephone and in writing.
• Identify opportunities to build customer relationships and provide excellent customer service.
• Contribute to a positive and supportive team culture.
• General administrative duties.

• Previous demonstrable experience in an administrative role.
• Ability to deliver excellent customer service.
• Previous experience in a regulated Financial Services environment is preferred but not essential.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team when working remotely; good organisational skills are required.
• Good numeracy and literacy skills, as writing letters to customers will be essential.
• Strong PC / MS Office skills.

In this role, you will receive excellent training and development opportunities. We offer the following:

• A competitive starting salary.
• Company‑matched pension, life assurance, a cycle‑2‑work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, and more.
• 23 days holiday (rising to 27) with the opportunity to buy extra leave.
• Voluntary benefits designed to suit your lifestyle, including discounts on retail and socialising, health & wellbeing, travel and technology.

We are an equal opportunity and Disability Confident employer. We recruit and develop people based on merit and passion, aiming to create an inclusive, barrier‑free recruitment process and work environment. We especially welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. If you need a job description or application form in an alternative format, or require support during the hiring process, please email rea or call

Location: Cheltenham, United Kingdom

Time Type: Part time
Contract Type: Permanent