Pricing & Coding Administrator Remote

Pricing & Coding Administrator

We are a leading veterinary services provider across Europe and North America with more than 2,500 clinics and hospitals. The role supports the Pricing & Coding Team by providing administrative support, maintaining stock coding, and delivering training and support to practice teams.

• Deliver training to multiple team members across support, management and practice teams
• Act as main point of administrative support for team requirements (e.g., venue booking, meeting organisation/minuting)
• Maintain UK & ROI stock codes (approx. 10,000 UK / 3,000 ROI)
• Update descriptions, supplier codes, labels, and pricing
• Engage with suppliers, labs, and visiting specialists
• Resolve issues such as discontinued codes and poor supplier communication
• Regular intranet updates with supplier price reports and practice resources
• Deliver training & support to SOC & practice team members of all levels in use of coding
• Respond to first‑line queries from practices, escalating appropriately where necessary
• Help revise and maintain email templates for query responses
• Assist with (national) price reviews for UK and ROI (stock and professional fees)
• Assist with pricing and coding related projects and pilots
• Manage the Price Changes inbox, ensuring timely and accurate handling of requests
• Coordinate behind‑the‑scenes activities to support pricing and charging processes
• Undertake any duties reasonably required to fulfil the role and support business objectives

Essential:

• Experience working in a veterinary role to contextualise data
• Experience presenting – both in‑person and online
• Keen eye for accuracy and attention to detail
• Ability to work independently without direct supervision
• Excellent communication skills and ability to build relationships with stakeholders
• Intermediate level in Excel (e.g., XLOOKUP, Pivot Tables)

Desirable:

• Experience with the IVC Practice Management System (Merlin or Voyager), responsible for code management
• Experience with PACMan
• Experience in Excel comparison formulas such as VLOOKUP/XLOOKUP
• Valid driving licence

We offer a competitive base salary and:

• Work‑life balance
• 26 days annual leave
• Cycle to Work scheme
• Employee wellbeing initiatives
• Pension Discretionary bonus
• Discounted staff pet care
• Dog Friendly office
• Free parking at Head Office

We are committed to Diversity, Equality, Inclusion and Belonging. As a Disability Confident Employer, we welcome candidates with disabilities and long‑term health conditions and will provide reasonable adjustments where needed.