Student Services Senior Administrator

About the role:

This role sits within the Student Services Operations Team, providing dedicated administrative and front-line support to the Counselling, Mental Health and Wellbeing Service. The Counselling, Mental Health and Wellbeing Service delivers professional, confidential support to students experiencing emotional difficulties and mental health challenges. The team plays a vital role in promoting student wellbeing and ensuring students can access the support they need in a timely, compassionate, and professional manner.

We are seeking a highly organised and student-focused Senior Administrator to play a key role in delivering an excellent front-of-house and administrative service.

You will be the first point of contact for students accessing the service, providing a welcoming, professional, and supportive experience. You will ensure that all interactions are handled with sensitivity, discretion, and empathy, helping to create a safe and inclusive environment for students.

While your primary responsibility will be to support the Counselling, Mental Health and Wellbeing Service, you may also be required to provide administrative support across other areas of Student Services.

This role is mainly campus based, with the option to work from home one day per week once training has been completed.

• Delivering a high quality reception service, acting as the first point of contact for students and visitors
• Managing student enquiries in a professional, compassionate, and student-centered manner
• Coordinating appointments, including booking, rescheduling, and ensuring all associated administrative processes are completed efficiently
• Maintaining accurate, confidential records and ensuring compliance with data protection and service processes
• Providing comprehensive administrative support across the service, contributing to the smooth and effective day-to-day operations
• Supporting service improvements, projects, and administrative processes as required
• Working collaboratively with colleagues and adapting flexibly to meet the needs of the service

We are looking for an experienced administrator who is passionate about delivering outstanding customer service and supporting student wellbeing.

• Excellent customer service skills, with the ability to communicate professionally and build rapport with a diverse student population
• A compassionate and empathetic approach, with confidence in handling sensitive situations appropriately
• Strong organisational and administrative skills, with the ability to prioritise workload and manage competing demands effectively
• High levels of accuracy and attention to detail, particularly when maintaining confidential records and systems
• Proven IT proficiency, including experience using databases and Microsoft Office applications (Word, Excel, Outlook)
• The ability to work both independently and collaboratively as part of a team
• Flexibility and a proactive approach within a dynamic and evolving environment

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.