Primary Care Service Officer

This is an exciting opportunity for an individual to support multiple areas within NWSSP Primary Care Services, including Transactional Services and Professional and Clinical Services.

We are looking for individuals who are eager to learn new skills and deliver high-quality administrative support across a variety of departments. The role offers the opportunity to gain knowledge across Primary Care within a fast-paced environment while maintaining a high standard of work.

This is a hybrid working role, with a requirement to attend multiple sites including Matrix House, Companies House, and Cwmbran House, alongside home working.

The post holder will provide flexible administrative support across a range of Primary Care service areas within NWSSP. This is a varied and dynamic role, supporting multiple operational work streams based on service need and organisational priorities.

Key areas of responsibility include:

• Medical Records Transfer
• Summarising Services
• Quality and Assurance functions
• Primary Care Clinical Waste Services
• Gluten Free Subsidy Card Scheme

The role requires a highly organised and adaptable individual who can manage competing priorities, maintain accurate records, and deliver high-quality administrative support. The post holder will work collaboratively across teams, respond to queries from a range of stakeholders, and support the effective delivery of national and local primary care services.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail, and is committed to delivering excellent customer service.

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit (Use the "Apply for this Job" box below)./

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

• NVQ Level 3 in Administration or equivalent relevant experience.
• Understanding of administrative processes and customer service requirements. Knowledge of confidentiality and GDPR requirements.
• Understanding of NHS Primary Care operations.
• Knowledge of medical records handling, summarising, subsidy schemes, or clinical waste.
• ECDL or equivalent digital competence.

• Experience working in an administrative environment.
• Handling queries from the public or professionals.
• Maintaining accurate records and inputting data.
• Experience working flexibly across teams
• Medical Records/Summarising Quality audit.
  
  Patient schemes./Waste service.

• Excellent attention to detail and accuracy.
• Good verbal and written communication.
• Strong organisational and time-management skills
• Ability to work flexibly across changing priorities
• Competent in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and within a team
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.