Office Administrator

Overview

We are currently seeking an Office Administrator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions.

You will be at the heart of our operations, ensuring seamless coordination and outstanding customer service.

We’re looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot.

From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.

• Be the main contact point for customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
• Coordinate installation teams, trades and customers to ensure smooth project execution.
• Monitor and track appointment schedules and installation plans to ensure deadlines are met.
• Maintain accurate records and project details related to installations.
• Resolve operational issues efficiently to minimise disruptions.
• Process purchase orders and reconcile invoices.

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software is advantageous.

• Pension - 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• Additional paid day for your birthday.
• Paid time off annually to volunteer.
• Comprehensive health & well‑being benefits including access to in‑house occupational health & well‑being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products.
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones.
• Salary sacrifice benefits.
• Enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions.
• Access to extensive financial well‑being resources including flexible pay and competitive savings & borrowing products.
• Employee recognition schemes.

For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website.

We recruit the “best person for the job” regardless of any protected characteristics as defined by the Equality Act 2010, creating an inclusive working environment and culture for our employees. We are committed to Equality, Diversity and Inclusion through the value of “Succeed Together” and remain aligned with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).