Fraud Administrator

Fraud Administrator

Crewe | £28,584 - £29,784 per annum | 9am - 5pm | Monday to Friday | Permanent | Work from home Fridays

Acorn by Synergie is recruiting on behalf of a fast‑growing technology business based in Crewe. This is an exciting opportunity to join a dynamic and innovative company that is experiencing continued growth and success. The role offers a varied workload combining reporting, data analysis, fraud monitoring, administration, and client support.

• Produce accurate and insightful Excel reports, both regular and ad‑hoc.
• Analyse data to identify trends, anomalies, and potentially fraudulent activity.
• Investigate and escalated suspicious patterns in line with company procedures.
• Act as the first point of contact for clients via telephone and email, providing updates and responding to queries in a professional and friendly manner.
• Maintain accurate records and databases.
• Provide administrative support across the team.
• Collaborate with colleagues to meet deadlines and deliver excellent customer service.

• Strong Excel skills, including Pivot Tables, formulas, and VLOOKUPs.
• Confident communication skills, both written and verbal.
• A curious and detail‑focused approach to work.
• Excellent organisational skills and the ability to manage multiple tasks.
• A professional and friendly telephone manner.
• Strong written English skills.
• The ability to work effectively as part of a team.

• Salary of £28,584 - £29,784 per annum.
• Monday to Friday working pattern.
• Work from home every Friday.
• Ongoing training opportunities.
• Strong focus on internal promotion and career development.
• Regular team‑building events.
• Wellness programmes to support employee wellbeing.
• Supportive and collaborative working environment.

Acorn by Synergie acts as an employment agency for permanent recruitment.