PA to CEO & Operations Support

Role Description

Complete is a leadership development consultancy with a foundation in scientific research and a commitment to leveraging data for impactful change. The consultancy was founded by Dr. Alan Watkins, a physician and neuroscientist, and specializes in transforming leaders, teams, and organizations by driving measurable improvements in wellbeing and performance. Through tailored people analytics and targeted development interventions, Complete helps clients achieve outcomes such as reduced stress and fatigue, improved emotional management, and enhanced workplace performance.

With a mission to produce a complete upgrade of the human operating system, Complete provides innovative solutions that redefine leadership growth.

Location: Romsey, Hampshire

Employment Type: Permanent

Hours: Full-time, 37.5 hours per week

Working Pattern: Predominantly office-based — candidates must be within comfortable commuting distance of Romsey, Hampshire. Following a successful probation period, some home working flexibility (2–3 days per week) may be available.

Start Date: As soon as possible

• Manage the CEO’s schedule, priorities, commitments, and communications to maximise time, focus, and effectiveness.
• Coordinate complex diary management, travel, meetings, and scheduling requirements.
• Ensure meetings, priorities, and commitments are appropriately coordinated and aligned to wider business objectives.
• Manage and prioritise inbound communications, escalating or responding where appropriate.
• Act as a gatekeeper and facilitator for information flow to and from the CEO.

• Prepare the CEO for meetings, engagements, and decision-making through briefing packs, agendas, action tracking, and follow-ups.
• Track actions, decisions, and commitments arising from meetings to ensure progress, accountability, and alignment.
• Anticipate needs, identify issues early, and proactively resolve operational challenges before escalation is required.
• Support information gathering, organisation, and prioritisation to aid effective decision-making.
• Support alignment and coordination across strategic initiatives and leadership priorities.
• Coordinate across teams to remove friction, unblock issues, and maintain operational momentum.

• Coordinate communication between the CEO, leadership team, and wider business.
• Maintain professional relationships with clients, partners, stakeholders, and senior contacts on behalf of the CEO.
• Act as a central coordination point for internal and external stakeholders.
• Represent the CEO and the business with professionalism, discretion, diplomacy, and sound judgement.
• Handle confidential, commercially sensitive, and people-related information appropriately and with a high level of discretion.

• Support the smooth day-to-day operational flow across leadership activity and business priorities.
• Ensure key deadlines, deliverables, and dependencies remain visible and on track.
• Identify risks, gaps, or operational challenges early and support practical resolution.
• Contribute to creating efficient, organised, and scalable ways of working across the business.

• Strong skills in executive administrative assistance, personal assistance, and diary management
• Proficiency in clerical skills and administrative assistance
• Professional demeanour with excellent communication and interpersonal skills
• Ability to manage multiple priorities and maintain confidentiality
• Proficiency in using Microsoft Office Suite and other relevant office software
• Proactive approach to problem‑solving and a high level of attention to detail
• Previous experience in a similar role, ideally supporting senior executives

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK.

At Complete, we are proud to be an equal opportunity employer. We believe that a diverse and inclusive workplace is fundamental to our success and the culture we are building. We welcome applications from people of all backgrounds and are committed to ensuring everyone feels respected, valued, and able to thrive here.