Events Assistant & Customer Service

Job Specification – Events Assistant & Customer Service

Job Title: Events Assistant & Customer Service

Reporting to: Head of Conferences & Events

Contract dates: Temporary role between 24 June - 24 September 2026

Pay: £15-£16 per hour

Hours: 2-3 days per week (09:30 - 17:30)

Location: Hybrid – remote working plus visits to London HQ in Victoria

We are seeking a highly organised and proactive Events Assistant to support a busy Conferences & Events team in the delivery of a large-scale autumn conference. This is a varied role offering exposure across event operations, customer service, and administration.

• Act as a key point of contact for event attendees.
• Handle enquiries via email, phone, and video calls.
• Support registration process using systems such as Events Air and CRM platforms.
• Assist attendees requiring one-to‑one support.
• Manage inbox queries and follow‑ups; chase missing attendee information.
• Support badge checks, data validation, and general admin.
• Assist with distribution of event passes and materials from HQ.
• Provide administrative support to the Commercial Manager.
• Assist the wider events team with ad‑hoc duties as required.

• Highly organised with strong attention to detail.
• Proactive, self‑motivated attitude.
• Excellent communication and interpersonal skills.
• Calm under pressure and able to multitask.
• Strong team player with a "can‑do" mindset.
• Strong administrative experience (events experience beneficial but not essential).
• Excellent customer service skills, including a professional phone manner and strong written customer service.
• Experience using databases (e.g. Salesforce or similar CRM systems).
• Tech‑savvy and confident picking up new systems.
• Experience managing inboxes and high volumes of communication is vital.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.