Administrator Support Assistant; internally as Chief Inspector Support Assistant; CISA

Salary: £29,817 - £32,679 (Grade
2)

Hours: 35 hours per week

Location:
Flexible (Any Care Inspectorate office) with expectation of travel to Dundee Head Office for team working requirements 

Contract: Permanent 

About us

We are a scrutiny body that supports improvement. That means we look at the quality of care in Scotland to ensure it meets high standards. We are responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public. Our vision is that people across Scotland experience high-quality care that meets their needs, rights and choices.

Our values

Work-life balance

Our desire is to achieve an effective and balanced way of working, which enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a four-week period.

We have several policies in place that support flexible working and time off when you need it, such as flexitime, flexible hours, carers leave and special leave. Most of our people work flexibly and value how this supports their work-life balance.

Our flexitime system gives you the flexibility to temporarily change your times of work each day to meet your personal requirements.

We welcome discussions on flexible working, as it enhances talent, engagement, performance, and retention while supporting our equity, diversity, and inclusion (EDI) goals. With guidance from Working Families and the Government’s Flexible Working Taskforce, we aim to design roles that prioritise flexibility.

About the role

We are recruiting for one Chief Inspector Support Assistant on a permanent contract and this postholder will provide a Personal Assistant (PA) role supporting the Chief Inspector of Registration and Complaints and their Service managers. The Registration team manages registrations for all Early Learning and Childcare, Children and Young People, and Adult services; variations, where a service might want to change its conditions of registration and also concerns about illegally operating services from members of staff or the public.

When people are concerned about the standard of care provided by a registered service, they can raise this with us. We try to ensure that complaints are addressed properly and in good time. 

Across Scotland there are four complaints teams who manage and investigate complaints raised with us about registered care services. 

Reporting to the Executive Support Officer, you will be part of a small team of Chief Inspector Support Assistants and part of the wider Executive and Committee Support team.

Duties will be varied and include prioritising correspondence, dealing with internal and external enquiries, composing responses to routine correspondence, managing diaries, making appointments, and arranging travel, accommodation, meetings, conference rooms, and hospitality for visitors as necessary.  

Having excellent planning and organisational skills, you will be expected to co-ordinate the administrative process for Scottish Government briefings and adhering to strict deadline requirements.

The role will also include the preparation and circulation of agendas and paperwork for meetings, attendance at internal and external meetings, taking minutes, notes and action records, monitoring the shared mailbox and dealing with any tasks required, formatting documents for high level…