Insurance Process Administrator

At Bionic, we're making life radically easier for small business owners. We're building a one-stop shop for business essentials that’s powered by smart technology and world class human service, giving them an experience so good that they trust Bionic to sort all their business needs for them.

To support our continued growth and exciting plans, we're looking for an Insurance Process Administrator to join our Insurance Team.

As the Process Administrator, you'll be an integral part of our Insurance Team, offering support to the insurance sales teams by managing processes that ensure a smooth and reliable journey for our customers.

The successful candidate will be responsible and accountable for ensuring business and customer processes are accurate and up to date.

• Compiling and sending insurance policy documentation to customers within an agreed timeframe
• Monitoring and reporting on documentation accuracy
• Processing cancellations of insurance policies and issuing refunds to customers
• Managing team inboxes through the allocation and completion of emails
• Creating daily case reports and case allocation
• Working towards progressive targets

• Confident in working with various stakeholders
• Effective communication skills and time management skills
• Can deliver on KPIs in a fast paced environment
• Act with the highest ethical standards due to the regulatory environment within the Insurance team
• Able to work the basics of Microsoft office products, Word, Excel & Power Point
• Laser focused on your attention to detail
• Enthusiastic with a positive/can-do mindset

• Private healthcare cover
• Employee Assistance Programme including a virtual GP service, priority physio & talking therapies
• Eyecare scheme
• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year
• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
• Flexible working options & a hybrid work approach
• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure
• Cycle to work scheme
• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zone & annual awards and recognition
• Long service awards