Administrator Support Assistant; internally as Chief Inspector Support Assistant; CISA

35 hours per week

Location: Flexible (Any Care Inspectorate office) with expectation of travel to Dundee Head Office for team working requirements

Contract: Permanent

Salary: £29,817 - £32,679 (Grade
2)

About Us: We are a scrutiny body that supports improvement. That means we look at the quality of care in Scotland to ensure it meets high standards. We are responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public. Our vision is that people across Scotland experience high‑quality care that meets their needs, rights and choices.

• Person-centred: we put people, empathy, compassion, and kindness at the heart of everything we do
• Respect: we value everyone's dignity and are respectful in everything we do
• Equity: we embrace diversity and nurture an inclusive environment where everyone is supported to achieve equal outcomes
• Integrity: we act impartially, fairly, and consistently, upholding transparency and accountability in all our actions
• Impact: we focus on making a positive impact for everyone experiencing care in Scotland whilst ensuring our work delivers the best value to the public

Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a four‑week period. We have several policies in place that support flexible working and time off when you need it, such as flexitime, flexible hours, carers leave and special leave.

Most of our people work flexibly and value how this supports their work‑life balance.

We are recruiting for one Chief Inspector Support Assistant on a permanent contract. The postholder will provide a Personal Assistant (PA) role supporting the Chief Inspector of Registration and Complaints and their Service managers. The Registration team manages registrations for Early Learning and Childcare, Children and Young People, and Adult services; variations, where a service might want to change its conditions of registration and also concerns about illegally operating services from members of staff or the public.

Responsibilities include:

• Prioritising correspondence and dealing with internal and external enquiries
• Composing responses to routine correspondence
• Managing diaries, making appointments, and arranging travel, accommodation, meetings, conference rooms, and hospitality for visitors as necessary
• Co‑ordinating the administrative process for Scottish Government briefings and adhering to strict deadline requirements
• Preparing and circulating agendas and paperwork for meetings
• Attending internal and external meetings, taking minutes, notes and action records
• Monitoring the shared mailbox and dealing with any tasks required
• Formatting documents for high‑level management meetings, maintaining staff list spreadsheets, and assisting in the design and preparation of PowerPoint presentations as and when required

Requirements:

• Educated to SCQF Level 5 or have the relevant skills and experience for the role
• Experience of providing business support to senior management in a fast‑paced change environment
• Highly organised, able to plan and manage time and work streams efficiently and effectively
• Responsive to changing priorities and deadlines, demonstrating flexibility and effectiveness
• Proactive, confident in using own initiative, attention to detail and commitment to maintaining high standards
• Team worker able to build and maintain good working relationships
• Excellent word‑processing and IT skills with experience of Microsoft applications, including Excel; experience of diary management and taking detailed notes or minutes

Starting Salary: New employees start at the minimum salary for the grade. A generous benefits package is available on our website.