Ward Clerk

The Ward Clerk on a Ward 7C plays a vital administrative and coordination role, supporting the safe and efficient flow of patients through the unit. The post holder acts as the central point of contact for patients, relatives, and the multidisciplinary clinical team, ensuring accurate documentation, effective communication, and smooth day‑to‑day ward operations. Working in a fast‑paced acute environment, the Ward Clerk helps maintain patient records, manages admissions and discharges.

The role is essential in ensuring high standards of patient care, confidentiality, and organisational efficiency.

• Act as the first point of contact for patients, relatives, and visitors
• Manage patient admissions, transfers, and discharges on electronic systems
• Maintain accurate and up‑to‑date patient records and documentation
• Liaise with nurses, bed management, and other departments
• Arrange investigations, clinic appointments, and transport as required
• Answer and direct telephone calls and respond to queries promptly
• Prepare notes for ward rounds, admissions, and discharges
• Ensure compliance with data protection, confidentiality, and trust policies
• Support the ward team in prioritising workload during busy periods
• Ensure compliance with the Rehabilitation of Offenders Act 1974 (Exceptions Order 1975 (Amendment) (England and Wales) Order 2020) and submit disclosure to the Disclosure and Barring Service to check for any previous criminal convictions

• NVQ level 2 or equivalent, suitable work/life experience, previous experience in a caring role, ability to communicate clearly in written and spoken word
• Ability to develop effective interpersonal relationships with colleagues in the healthcare setting

• Basic computer skills

• Flexible working options available from day one, including reduced hours, compressed hours, fixed shifts, time back in lieu, and home working

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge, and experience and aim for a workforce demographic representative of the local community. We encourage applicants from groups that are currently under‑represented in our workforce: black, Asian and minority ethnic, lesbian, gay, bisexual and transgender, disabled, male and age 16-24.