Events and Operations Coordinator

About The Role

Reports to:

Head of Professional Development

Location:

West London (with flexible working available)

Contract:

Permanent

Pattern:
Full Time (standard hours 9am - 5.30pm)

We’re seeking an Events and Operations Coordinator who will thrive at the heart of effective operational and event support within the professional development team. You will play a key role in coordinating large‑scale events, managing logistics and administration, and building strong relationships with schools, partners, and stakeholders.

• Being the first point of contact for our events and training programmes (20-4000 attendees) and providing an excellent and seamless participant experience
• Managing the registration and communication process for events, and ensuring accurate attendance records
• Liaising with external vendors and training providers by forming great working relationships with our partners
• Tracking engagement metrics for events (attendance at events, feedback, etc.) and producing reports for senior stakeholders
• Project managing the creation of event agendas/schedules and making sure any potential clashes are considered

• Excellent project management skills with attention to detail, and ability to handle multiple projects/stakeholders
• Excellent IT skills, with specific skill in using Microsoft Office applications (especially proficient in Excel, PowerPoint, Outlook, and SharePoint)
• Strong experience of planning complex event schedules and calendar management
• Strong experience of project and/or in‑person and virtual events management
• Experience working with external suppliers, venue staff, AV teams, and catering vendors
• Experience running registration systems, attendance tracking, and evaluation processes

• Degree or equivalent professional experience
• Project or event management training/qualification (desirable)
• Right to work in the U.K.

• Our flexible working model offers the best of both worlds, balancing in‑person collaboration, either in our state‑of‑the‑art West London office or through visits to our schools, with the flexibility of remote working.
• In addition to flexible working arrangements, employees can request to work fully remotely for up to 10 working days a year, whether this be in the UK or abroad.
• Our flexitime policy allows you to work your hours around our core hours of 10.00 - 16.00, helping you prioritise your work‑life balance and personal commitments.
• 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3‑years’ service. This entitlement is pro rata for part‑time employees. This entitlement excludes bank holidays.
• Full office closure between Christmas and New Year.
• As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year.
• Access to high‑quality professional learning throughout your career, offering both face‑to‑face sessions and a bespoke online learning platform.
• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest‑free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests.

For any questions, please contact recruitment.