Booking & Scheduling Clerk

An exciting opportunity has opened up to join our team. With demand on our services at an all‑time high, the role our department provides has never been more critical.

• The chance to make a difference to people in our local communities
• A mix of both office and home working on a rota basis once training is completed
• A range of Monday to Friday shifts on a rota system to cover 8.00 am – 6.00 pm Monday – Friday
• Career development opportunities

• Managing waiting lists by priority and date order
• Booking those next on the list to a date and time that suits them
• Answering and signposting general enquiries from patients calling our appointments line
• Working collaboratively with the directorate team to ensure the capacity & demand balance is right
• Organising your workload to meet our KPI’s

• Be able to prioritise your workload effectively
• Pride yourself on being organised
• Have an excellent eye for detail
• Be confident using a computer and Microsoft Office, in particular Excel
• Have an excellent telephone manner
• Be able to communicate effectively and manage patient expectations
• Strive to give our patients an excellent customer service
• Be enthusiastic, resilient, confident, and committed

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenges and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities, and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work‑life balance.