Temporary Staffing Assistant

Job Overview

Join Our Team and Help Keep Our Hospitals Running Smoothly. This is a great opportunity to be part of a friendly and fast-paced team that plays a key role in making sure our hospitals are safely and efficiently staffed. We’re looking for a Temporary Staffing Assistant to support the vital work of our Temporary Staffing Service.

Our service runs 7 days a week and hours will include weekends and bank holidays and involve staggered start and finish times to meet the demands of the service. Late shifts and weekends will most likely be remote working (8am-8pm Monday to Friday and 8am-4pm at weekends and bank holidays).

• Be a main point of contact for bank and agency staff, departments, and external agencies.
• Advertise and fill vacant shifts using bank staff where possible, helping reduce agency reliance.
• Process bookings accurately ensuring shifts are covered safely.
• Maintain accurate records of staff availability, compliance, and shift details.
• Manage queries about shifts and pay, providing clear guidance and support.
• Support with agency invoices, recruitment, and onboarding admin.

• Strong admin and communication skills, ideally within a busy office or NHS setting.
• Confidence using IT systems and updating data accurately.
• Great attention to detail and a team-focused approach.

• Excellent telephone manner and good interpersonal skills
• Liaising with external agencies via phone and email to source suitable staff to help cover shortages across the Trust
• To deploy temporary staff through the bank staff management system into available shifts in accordance with their deployment permissions, ensuring that policies regarding working hours are adhered to.
• To ensure the receipt of all compliance checklists and associated information in relation to agency workers
• Answering various email and telephone queries
• Inputting data
• Keeping spreadsheets up to date
• Utilising a computer-based system to fill and amend shift
• Speaking with managers on a daily basis regarding their requirement

• Essential Criteria
  • Good general education (5 GCSEs at C or above) or equivalent
  • ECDL or Microsoft Office Specialist qualification, or equivalent
• Desirable Criteria
  • Certificate in HR Practice (CHRP / CPP) or equivalent experience

• Essential Criteria
  • Experience of working in an office environment / administrative role
  • Experience of working in a customer service environment
• Desirable Criteria
  • Experience supporting recruitment or onboarding processes
  • Experience using electronic rostering or staff scheduling systems (e.g., Health Roster, Allocate)

• Essential Criteria
  • Accuracy and attention to detail
  • Excellent communication skills – written and verbal
  • Strong IT skills, including Microsoft Office (Outlook, Word, Excel)
• Desirable Criteria
  • Knowledge of temporary staffing processes or workforce systems

Previous applicants need not apply.