Hospitality Manager

About us
Talent Garden is a leading digital skills academy in Europe, empowering individuals and organizations to thrive in the innovation ecosystem through diverse learning experiences. With online, offline, and hybrid courses, corporate programs and work and events spaces we offer an unparalleled vision to combine work life and learning.
Founded in Italy in , Talent Garden has trained over , professionals in digital skills and business innovation, developed tailored corporate education programs for Fortune companies, and built a network of campuses in countries, hosting over , innovators from startups,corporate labs, investors, and SMEs.
The role
We’re looking for a Hospitality Manager to join the team at our Calabiana Milan campus.
In this role, your mission will be to own the day-to-day campus operations, ensuring high service standards and a seamless member experience.
Responsibilities

Manage opening and closing procedures of the co-working space, ensuring seamless front desk coverage and high service standards
Manage the reception area as the operational hub of the campus, welcoming members, visitors, and partners with warmth and professionalism
Handle calls, emails, deliveries, access cards, badges, and daily check-ins, ensuring secure and efficient access management
Monitor supplies and maintenance needs, coordinating proactively with external suppliers and vendors
Oversee daily service operations, including bookings and equipment setup, with attention to up-selling and member retention
Ensure the reception area is organised, functional, and visually welcoming, enhancing warmth and brand identity through seasonal styling
Collaborate with the rest of the team on day-to-day challenges to ensure the campus consistently looks, feels, and operates at its best
Work closely with the City Lead and rest of the team to deliver a consistent, high-quality campus experience
Support on-site events, including guest and speaker reception, acting as a reference point during high-attendance activities.
Ensure the campus consistently reflects the Talent Garden experience: dynamic, inclusive, well-organized, and community-driven
Support to create the day-to-day experience within the campus, helping create an environment that feels welcoming, energetic, and detail-oriented
Collaborate with the City Lead on retention, occupancy, and sales-related activities, contributing to the overall growth and success of the campus
Support to monitor the community sentiment and member satisfaction, proactively identifying opportunities to improve the campus experience

About you
Ideally, you have experience in hospitality or operations within dynamic, people-driven spaces and enjoy being at the center of an active campus, where work spaces, community life, and events coexist seamlessly throughout the day.

A strong service and operations mindset, with commercial awareness and an understanding of how daily service quality supports member retention
Strong organisational skills, with confidence using Google Workspace (especially Google Sheets) and basic familiarity with CRM tools (nice to have: Hub Spot)
Comfort coordinating suppliers and external vendors to ensure continuity and quality of on-site services
High attention to detail and reliability in managing procedures, access, and daily operational standards
The ability to work autonomously, take ownership of issues, and act proactively in a highly on-site, hands-on role
Clear and professional communication skills, enabling effective interaction with members, partners, and internal teams
A calm and structured approach to problem-solving, with confidence using ticketing systems to manage and prioritise requests
Fluency in Italian (native level) and English, both written and spoken
Also, you are based in Milan and available to reach our campus on a daily basis
Availability to coordinate hospitality activities across our Milan campuses, with Calabiana as the primary workplace and flexibility to regularly support the Isola campus when required, ensuring continuity and consistency of the member experience across both locations

Perks and benefit

Access to all our co-working spaces across Europe.
Free access to all our Master's courses.
Meal vouchers and a welfare budget in euros to spend as you like.
Mum&Dad policy offering (even more) flexible remote work options for expecting parents, a bonus, and additional leave for dads to bond with their child.
An extra working days of vacation each year, on top of local regulations.
December and automatically become holidays when they fall on weekdays.
Company-provided Mac Book.
Access to discounts, events, and networking opportunities at our co-working spaces.
We’re pet-friendly, so you’re welcome to bring your furry friend to work!

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