Clerk - Billing

Clerk A – Billing

Recruitment Details

• Department: Finance and Administration Division, Water and Waste Department
• Designated
  
  Work Location:
  
  185 King Street, Hybrid with designated work location
• Position Type: Permanent on Temporary Basis, Full-time
• Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday
• Salary: $1,249.30 - $1,770.23 bi-weekly, as per the Clerk A Classification within the C.U.P.E. Collective Agreement
• Employee Group: C.U.P.E.
• Posting No.: 127119
• Closing Date: July 6, 2026

We offer a comprehensive range of benefits and career opportunities to our employees, including competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Education, training, and staff development opportunities are available to ensure employees have the necessary skills to advance in their careers. Flexible work arrangements, such as flexible hours, remote work, or a hybrid model, may be available subject to review and approval.

We are committed to attracting and retaining a diverse, skilled workforce. Equity may be a factor in selection; consideration will be given to Women, Racialized Peoples, Persons with Disabilities, and Newcomers. Requests for Reasonable Accommodation will be accepted during the hiring process. Preference to internal applicants may be applied.

Under the direct supervision of the Senior Clerk
- Billing, the Clerk A – Billing Clerk is responsible for updating customer accounts; sending and processing new service applications; responding to lawyer inquiries for final water account balances; preparing daily batch production; setting up special accounts; and performing other duties consistent with the classification.

• Update customer’s account in the Department’s billing system, including entering remarks and customer information.
• Maintain accounts up to date using actual meter readings.
• Upload electronic files to the billing system from various sources.
• Send written requests to the service address for occupants to apply for water service or to provide additional information to complete the customer’s application.
• Process completed application letters.
• Obtain meter readings to initiate new accounts: to finalize accounts and for quarterly billing.
• Prepare daily billing production output (bills, notices and meter reading request cards) for mailing.
• Update accounts to reflect Manitoba Family Services paying the water bill on behalf of the customer.
• Process returned mail.
• Provide internal courier services to branch offices.
• Provide coverage to other clerical staff within the branch, as required.
• Perform other related duties consistent with the classification, as assigned.

• High School diploma or G.E.D. supplemented by formal training in business and office procedures or equivalent combination of training and experience.
• Prior experience working in an office environment.
• Typing accuracy of at least 20 wpm (net).
• Operating a personal computer in a Windows environment, with experience using Outlook, Word, Excel and basic Synergen.
• Effective organization and prioritization skills to meet deadlines and performance standards of productivity and quality.
• Accurate mathematical calculation ability.
• Maintaining accurate records and an efficient filing system.
• Effective verbal and written communication skills with customers and internal staff.
• Following written and verbal instructions with sound judgment and minimal supervision.
• Establishing and maintaining positive working relationships with employees at all levels, external contacts, and the public, in accordance with the Respectful Workplace Standard.
• General knowledge and understanding of safe work practices.
• Maintaining confidentiality with respect to sensitive documents.

• Maintain legal eligibility to work in Canada; if possessing a work permit, ensure its validity.
• A Police Information Check satisfactory to the employer will be required from the successful candidate at their expense.

• Senior Clerk
  - Billing
• If this temporary position becomes permanent, the successful applicant will automatically receive the permanent position and another bulletin will not be necessary.
• Applicants will be required to undergo testing to assess their knowledge, abilities, and skills relative to the qualifications of this position.
• Ability to access, update, and process information using various software programs, including the Water and Waste billing system, within 1 to 2 months of appointment.
• Develop a working knowledge of Water By-law and Sewer By-law, Department policies and procedures related to billing, collections, and meter reading within 3 months of appointment.
• Ability and willingness to learn to perform the work of and provide coverage for the Clerk B – Billing Clerks.
• Complete job-specific training required for this position as directed.

Only candidates selected for interviews will be contacted.