Administrative Support Officer

We are looking to appoint an organised and customer focused Administrative Support Officer to join our Parks and Green spaces team. This role provides essential administrative and customer support to help ensure the smooth day to day running of parks, green spaces and allotment services.

You will be a key point of contact for enquiries, support officers with records and documentation, and assist with general office coordination.

Key responsibilities include:

* Responding to resident, tenant and stakeholder enquiries

* Maintaining accurate records, databases and correspondence

* Providing administrative support for meetings

* Liaising with colleagues, contractors and site representatives as required

About you:

You will have experience in an administrative or customer support role, good IT and communication skills, and the ability to manage a varied workload.
A positive, organised approach and the ability to work well as part of a team are essential.
This is a part time, hybrid role with some flexibility required to support service needs.

Job Description
Working Pattern:
Part time, 25 hrs per week
Occasional flexibility may be required to support meetings or events
Salary: £13.05ph

Location:

Hybrid (office based and remote working)

Job Purpose:

To provide effective administrative, technical and customer support to the Parks and Green spaces team, ensuring smooth day-to-day operation of services, accurate record keeping, and a responsive service for residents, tenants and stakeholders.
The postholder will act as a key administrative contact for the service, supporting officers with enquiries, coordination, documentation and general office duties.

Main Duties and Responsibilities
Administrative Support

* Provide general administrative support to the Parks and Green spaces team.

* Maintain accurate records, databases and filing systems (electronic and paper based).

* Assist with the preparation and processing of correspondence, reports, forms and basic documents.

* Support the organisation of meetings, including booking rooms, preparing agendas and minute taking where required.

* Provide technical support where necessary Customer and Tenant Support

* Act as a first point of contact for resident, allotment tenant and stakeholder enquiries by email and telephone.

* Respond to routine enquiries and escalate issues to the appropriate officer where required.

* Support the administration of allotment enquiries, waiting lists, tenancy records and site information.

* Support general parks related enquires and support team members.

* Monitor, engage and enquire to respond to the Parks and Open spaces inbox enquires.

Team and Corporate Responsibilities

* Work collaboratively with colleagues to support effective service delivery.

* Provide cover for colleagues when required to ensure continuity of administrative support.

* Ensure all work is carried out in line with council policies, procedures, customer service standards and health and safety requirements.

* Promote a positive image of the councils at all times.

Person Specification Knowledge and Experience

* Previous experience in an administrative or office support role.

* Experience of providing customer focused support in a busy working environment.

* Basic understanding of local government or public services (desirable but not essential).

* Experience of working with record systems, spreadsheets and document management.

Skills and Abilities

* Good organisational skills with the ability to manage competing priorities.

* Clear written and verbal communication skills.

* Confident in using IT systems.

* Ability to deal with enquiries professionally and sensitively.

* Ability to work both independently and as part of a team.

Personal Attributes
Reliable, organised and methodical.
Positive and professional approach to work.
Willingness to learn and develop within the role.
Commitment to providing a high-quality service to residents and service users