Operational Support Administrator

Operational Support Administrator

Salary: £25,283 plus benefits.

Reports to: Service Delivery Manager

Directorate: Marketing, Fundraising & Engagement

Contract: 1 x Permanent Contract & 1 x 5 Month Fixed Term Contract

Hours: Full time 35 hours per week

Location: Home based

Closing date: 1st July 2026 23:55.

We are looking for an engaging, efficient and collaborative Operational Support Administrator to join us at Cancer Research UK. Within this role you will assist in delivering excellent levels of service across all internal teams, providing a link between our internal teams and our central service function. No two days are the same, so there is lots of variety and lots of opportunity to learn.

As well as the data entry-based tasks, you'll support our retail teams with operational tasks and people who want to donate to us, so you'll be someone who enjoys being on the phone.

You’ll be given full training and a learning plan to work through with the support of a more experienced buddy.

• Working with agreed KPI's and SLA's to deliver and maintain excellent service.
• Answering the phone and dealing with queries from supporters, staff and volunteers.
• Support with general data capture.
• Carrying out a range of administrative tasks, such as ordering shop supplies and volunteer recognition.
• Processing incoming and outgoing mail.
• Completing trackers, logs and data collation reports in line with stakeholder's service levels.
• Helping to maintain operational effectiveness by updating processes and procedures as required.

• Experience of dealing with telephone queries from a diverse group of internal teams.
• Experience of data collection and inputting.
• The ability to manage multiple tasks and meet tight deadlines in a fast‑paced environment.
• Excellent customer service skills with the ability to provide prompt and effective responses to queries.
• Excellent attention to detail.

Our organisation values are designed to guide all that we do. We are looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.