Customer Service Advisor

Overview

This is an exciting opportunity to join Kier Places as a Contract Support Advisor, where you will support the MOJ and Home Office Contract Administration Team. You will help ensure smooth coordination between field teams, clients and contractors while delivering excellent service across our contracts.

• Raising and allocating work orders for operational and office-based teams, ensuring all details are accurate and complete
• Scheduling works to engineers and subcontractors, managing attendance dates and ensuring service level agreements are met
• Communicating effectively with customers and colleagues, both internally and externally, to capture and record service calls
• Reviewing and completing work orders, checking paperwork for accuracy and resolving any system issues
• Monitoring performance reports and supporting continuous improvement by taking action to enhance service delivery
• Working within the MOJ and Home Office Contract Administration Team to deliver efficient administration and coordination of works

• Excellent communication skills and ability to build positive relationships with a variety of people
• Highly organised with strong attention to detail and ability to manage multiple tasks effectively
• Comfortable using IT systems and able to quickly learn new software and processes
• Works well as part of a team and is supportive of colleagues when needed
• Proactive with a commitment to delivering professional and efficient service to customers

Due to the nature of this role, you will be required to complete an Enhanced Disclosure and Barring Service Check. Some roles may also be subject to further pre-employment checks. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us.